The Two Faces of Airline Lounges
00:00:00.000 | I think a lot of the airline run lounges, I would say there's two types of airline lounges.
00:00:05.400 | One is the top tier carrier that actually cares about the product and cares about the
00:00:11.340 | customer experience a lot.
00:00:12.540 | But then there's another tier of airline lounges where the airline maybe doesn't care
00:00:17.160 | about the customer experience quite so much.
00:00:18.900 | And they offer it as an amenity just because they feel like they have to or something like
00:00:22.960 | that, or they might even operate it as a revenue driver.
00:00:26.780 | So for example, there's some places where airlines operate lounges that they don't
00:00:32.240 | even fly out of, but they do it because they want the revenue from Priority Pass or from
00:00:36.380 | other airlines paying them.