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The Two Faces of Airline Lounges


Transcript

I think a lot of the airline run lounges, I would say there's two types of airline lounges. One is the top tier carrier that actually cares about the product and cares about the customer experience a lot. But then there's another tier of airline lounges where the airline maybe doesn't care about the customer experience quite so much.

And they offer it as an amenity just because they feel like they have to or something like that, or they might even operate it as a revenue driver. So for example, there's some places where airlines operate lounges that they don't even fly out of, but they do it because they want the revenue from Priority Pass or from other airlines paying them.