back to indexRPF0436-Lessons_from_Financial_Advice-1-Go_Find_the_Business
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Welcome to Radical Personal Finance, the show dedicated to providing you with the knowledge, 00:00:05.160 |
skills, insight, and encouragement you need to live a rich and meaningful life now while 00:00:09.800 |
building a plan for financial freedom in 10 years or less. 00:00:14.640 |
Today I'm going to kick off a series called The Most Valuable Lessons I Learned as a Financial 00:00:21.720 |
Some of these lessons will be the lessons that I learned from the business. 00:00:26.400 |
Some of the lessons will be the lessons that I learned about personal finance from my clients. 00:00:32.880 |
But today we kick it off with the number one lesson, which is this. 00:00:36.760 |
There's always business available, but you've got to get up and go get it. 00:00:42.000 |
Now to put that into context, let me share with you how I got into the financial services 00:00:47.800 |
In summer of 2008, I was laid off from a job where I had been working in the marketing 00:00:54.160 |
industry for a small company, but I had been working as a mid-level analyst in that company. 00:01:01.080 |
They eliminated my job position and laid me off. 00:01:05.680 |
After I was laid off, I wasn't exactly sure what I wanted to do. 00:01:13.160 |
I had been planning to leave in January, but I didn't know exactly what I wanted to do. 00:01:18.760 |
I did, however, have some attributes sketched out of what I wanted in a job. 00:01:31.320 |
I wanted to be paid for performance, not for time. 00:01:33.840 |
I wanted to have revenue that would be built up over time. 00:01:39.040 |
I wanted to build something that would last and that would really grow. 00:01:42.760 |
I didn't want to just go and work in a corporation. 00:01:46.920 |
After I left the company, I was having lunch with one of my former bosses. 00:01:51.280 |
He suggested to me that I consider going into the financial services business. 00:01:55.880 |
I had never thought about financial services prior to that time, but on his suggestion, 00:02:04.080 |
I interviewed around a few different companies. 00:02:06.080 |
I wound up signing a contract to join a company that is a large traditional life insurance 00:02:16.140 |
In this company, I decided that I would have the opportunity to learn and I could build 00:02:21.480 |
a business without having to come up with a product. 00:02:24.800 |
I knew that I wanted to own a business, but I didn't have any great product ideas. 00:02:28.240 |
At the time, I didn't understand the value of just adopting a business model that's already 00:02:33.560 |
proven, purchasing a franchise model, so to speak. 00:02:39.760 |
So, I said, "Well, if I start a financial services industry business, then I can build 00:02:45.040 |
the business, but I don't have to manage the product." 00:02:48.360 |
That seemed very attractive and appealing to me. 00:02:50.840 |
So, in fall of 2008, I began my practice with no experience and just the tiniest bit of 00:02:59.920 |
I'd been a long-time personal finance buff, so of course I had some ideas that I thought 00:03:04.640 |
would help everybody in the world, but I didn't know anything about the technical side of 00:03:10.360 |
So, the first step that was taken was to start with an insurance licensing course. 00:03:16.760 |
In the company that I joined, their approach and their recommendation for new company representatives 00:03:28.760 |
I still think I still recommend that to other people. 00:03:32.720 |
Here, I'm differentiating between having an insurance-focused practice versus an investments-focused 00:03:41.000 |
In a very short period of time, I could teach anybody enough about insurance where they 00:03:47.640 |
Give me a day-long seminar and I could give you enough knowledge on life insurance that 00:03:52.080 |
you could go out and help people choose an appropriate amount of life insurance for their 00:03:57.360 |
There are companies that do this all day long, a few hours of training, and they send newly 00:04:00.900 |
minted life insurance agents out into the field. 00:04:04.040 |
I think they help a lot of people by doing that. 00:04:06.560 |
So there's a shorter learning curve for basic insurance planning for new financial services 00:04:13.040 |
representatives than there is in investments. 00:04:15.600 |
With investments, it's such a wild and worldly frontier out there that all the time you're 00:04:23.640 |
coming across something new you've never heard of and trying to answer a question. 00:04:27.960 |
It takes a little bit more time and more instruction. 00:04:30.400 |
The first step was to take what's called in my state a 40-hour class. 00:04:35.600 |
In my state, Florida, to get an insurance license, you sit for 40 hours of classroom 00:04:40.160 |
instruction, and then you sit for the 215 state insurance licensing exam. 00:04:46.160 |
Upon successful completion of the exam, you're now licensed to sell life insurance, health 00:04:50.480 |
insurance, disability insurance, and annuities. 00:04:56.980 |
Each company does training a little bit differently, but the company that I joined focused right 00:05:03.960 |
Most of the first three weeks of training was, I would say about 70% of it was focused 00:05:08.640 |
on the business model, how to actually run the business in terms of daily activity, and 00:05:15.880 |
About 30% is based upon actual specifically detailed technical instruction. 00:05:24.040 |
It's really hard in the financial services business to do technical instruction in a 00:05:29.400 |
It's a format that's better suited to reading and to working with somebody who's more knowledgeable 00:05:37.880 |
The first week, however, we started off with understanding the business, understanding 00:05:42.480 |
the business model, and then we had to put pedal to the metal and actually figure out 00:05:49.400 |
Now, to describe the prospecting model in financial services, there are various prospecting 00:06:03.120 |
For some people, the prospecting model is a sign hung above the door. 00:06:12.000 |
For others, it's personal referrals, et cetera. 00:06:14.600 |
Every business has to figure out how do they attract an interested, prospective customer 00:06:23.040 |
Well, I was taught a prospecting model that's called referred lead prospecting. 00:06:30.200 |
Essentially, the way that referred lead prospecting works is this. 00:06:35.320 |
The business person here, the financial services rep, asks people for introductions to other 00:06:41.460 |
people who might be interested in their particular service and then asks for permission to reach 00:06:47.980 |
out to those people to see if they'd be interested in setting up a meeting with them. 00:06:52.780 |
It's a time-tested, proven business model that very few people like. 00:06:59.320 |
Many people want to do what I call marketing, which is to set out all kinds of information 00:07:04.240 |
and let the prospect and the prospective customers find them organically without having to face 00:07:15.580 |
It's very difficult to do effective marketing. 00:07:18.740 |
But with referred lead prospecting, the business person can be in charge. 00:07:27.980 |
So the first week of training, Monday through Thursday, we had classroom instruction. 00:07:30.960 |
We learned all about referred lead prospecting. 00:07:33.100 |
We were given sample sales language to memorize, to use. 00:07:38.300 |
And then Thursday afternoon, we were given our marching orders for what was going to 00:07:47.100 |
Before I continue the story, just a moment to tell you what happened on Friday. 00:07:55.340 |
I know I've surrendered all of my licenses even though I took the insurance exams and 00:08:01.660 |
I don't sell any financial products of any kind, unfortunately, because I would be making 00:08:09.180 |
But I do have a way to introduce you to prospective financial advisors if you're looking for them. 00:08:15.560 |
One great way to do that is to use a registry service and the best registry service that 00:08:19.220 |
I know of is a company called Paladin Registry. 00:08:22.980 |
A registry service basically is a way of bringing screening criteria to somebody who calls themselves 00:08:31.140 |
As you heard from my story, it's relatively easy to get an insurance license. 00:08:35.540 |
It's also not quite as easy but still pretty easy to get an investments license. 00:08:40.500 |
So with these two licenses in hand, you can go and set up a business. 00:08:43.660 |
It's not that hard to get in the business but it's a little bit harder to be good. 00:08:48.720 |
So if you're going to hire somebody to help you with your money, how do you make sure 00:08:55.760 |
This comes down to the screening system put in place. 00:08:57.920 |
Either the company is responsible for that screening system or there's some sort of registry 00:09:04.060 |
If you are looking for a financial advisor, choose from a pool of qualified candidates. 00:09:09.560 |
Go to RadicalPersonalFinance.com/Paladin, that's spelled P-A-L-A-D-I-N, RadicalPersonalFinance.com/Paladin 00:09:18.440 |
or there's a link right on your phone or in the show notes for today's show at the blog 00:09:24.700 |
That link, RadicalPersonalFinance.com/Paladin will forward you through to a landing page. 00:09:30.840 |
That's a capture page where you'll put in your name, your email address, your phone 00:09:34.840 |
number, how much money you have, where you live, etc. 00:09:39.280 |
The Paladin registry will take that information and they'll match you up with a few different 00:09:43.560 |
advisors in your local area to be able to help you to interview them. 00:09:48.320 |
I can't guarantee they're going to be perfect for you. 00:09:50.760 |
I don't know if they're going to be a personality conflict or not, but I can guarantee that 00:09:55.160 |
you're starting on a better foundation than just talking to whoever random person calls 00:10:01.440 |
you on the phone, which is where I'm going next. 00:10:08.040 |
So, Thursday afternoon, the process has been explained to us and the instructions have 00:10:14.640 |
And essentially, the first step is we were to assemble a list of our family and friends, 00:10:21.960 |
people who would know us, and go out and schedule appointments to meet with these people on 00:10:26.440 |
Friday to ask them for introductions to other people who might be interested in meeting 00:10:33.400 |
Now, if your skin is crawling because this is the way that things you've had to do with 00:10:37.880 |
network marketing companies or things that you may have joined or done in the past, it 00:10:42.360 |
should be because that's exactly the way that it is. 00:10:45.240 |
It's a little bit uncomfortable for most of us, and it was certainly uncomfortable for 00:10:49.480 |
I think it was a little bit uncomfortable for me to ask, and it's uncomfortable for many 00:10:53.980 |
people to make introductions because you're leveraging here your social capital. 00:10:59.200 |
Now, if you're ever in this situation, you want to make sure that you've built up quite 00:11:04.720 |
You want to make sure that your reputation is strong, that people know that you're a 00:11:08.120 |
trustworthy person because then things will go a little bit better. 00:11:12.160 |
So all during the week, Monday through Thursday, we had been phoning our family and friends 00:11:18.400 |
And on Thursday afternoon, as we're there in training, hearing the instructions for 00:11:21.400 |
Friday, which is when we were to go out on these appointments and get introductions, 00:11:25.400 |
get referrals, and the reason I go back and forth between those two words is because they 00:11:31.760 |
So let's just use the word referrals as being more commonly used. 00:11:39.520 |
In that case, somebody swung by the office and they said a challenge to me. 00:11:44.800 |
And they said it to the whole classroom, but they said, "You can go out and on one day 00:11:52.840 |
Let's see who can come back with 100 people." 00:11:55.400 |
I didn't know if that goal was hard or not, but I figured if they said I could get referred 00:11:59.120 |
to 100 people, so I took it seriously and I had a busy day full of appointments and 00:12:05.080 |
And on the end of Friday, I came back into the training on Monday morning and I had over 00:12:13.560 |
A name of somebody who somebody thought, "Hey, this person might enjoy meeting Joshua," on 00:12:19.040 |
a phone number that I could reach out to them and say, "Hey, I was introduced to you." 00:12:23.120 |
Started with my parents, moved on from there, siblings, friends, reached out to all my personal 00:12:28.120 |
friends, and I relied on their knowledge of me as a person for their confidence to make 00:12:38.440 |
When I came back in on Monday morning, I was shocked to find that most people only had 00:12:45.840 |
There were a few other people that had in the high, I think I had the most. 00:12:50.800 |
There were a few other people that had close to 100. 00:12:56.680 |
I thought, "Huh, doesn't seem that hard to me just going out and ask people." 00:13:01.240 |
But I quickly realized that I had started the ball rolling on a system. 00:13:05.880 |
I had made lots of phone calls, set up lots of appointments, and then I had gotten lots 00:13:12.680 |
Well, then the training task for week two was to call those people and schedule appointments, 00:13:20.160 |
which were to occur on the following Thursday and Friday. 00:13:24.240 |
We would go out with experienced reps from the company. 00:13:26.680 |
They would do all of the actual work, and our job was just to set the appointment. 00:13:34.880 |
I think it was the fourth week I was in the business. 00:13:37.560 |
The first three weeks in training and the first sale was the first week out. 00:13:41.960 |
Our business model was not what they call a one-call close, the old life insurance model 00:13:47.800 |
where you sell the policy right there when you're there. 00:13:53.440 |
The lesson that I learned that first day of training, however, went with me throughout 00:14:04.040 |
It was a lesson that I repeated many, many times. 00:14:06.820 |
There were many times where when I needed new clients, I had used and gone through all 00:14:11.960 |
of my prospective referrals, made phone calls. 00:14:16.720 |
Whenever I needed clients, I could pick up the phone and go out and call people. 00:14:23.800 |
What I learned from the model is that I could control the results by controlling the input. 00:14:32.040 |
See, the industry statistics were that if I would do what I did, which was go and meet 00:14:39.640 |
with people, ask them to be introduced to their friends, we would describe the type 00:14:43.680 |
of person that we wanted to meet with in early years. 00:14:50.440 |
As I grew in my expertise and my knowledge, you become much more selective to try to work 00:14:54.520 |
with whatever type of client that you want to work with. 00:14:58.400 |
But as I grew in that and I gained more, I started to experience the same numbers as 00:15:06.040 |
So essentially, the numbers would work like this. 00:15:08.400 |
For every thousand people that I was introduced to, I would call those thousand people. 00:15:15.000 |
I would use a very simple phone script, which basically went something like this, "Joe, 00:15:25.160 |
I work in the life insurance and investments business. 00:15:29.560 |
Would you have any interest in meeting with me?" 00:15:32.360 |
Tom didn't say he needed anything, because of course not. 00:15:34.480 |
"Would you have any interest in meeting with me? 00:15:36.680 |
Share with you the areas I work in and be a contact for you." 00:15:41.520 |
Of the thousand people that I would call, 500 people would say yes, 500 people would 00:15:47.720 |
So half of them would say yes and half of them would say no. 00:15:50.360 |
When I'd go out and meet with those 500 people that said yes, when I was there, most of them, 00:15:59.640 |
about 400 of them, three to 400 of them, would share with me information about their financial 00:16:09.560 |
About 300 of them would have some kind of active need. 00:16:12.800 |
We'd call that in the business having an open case. 00:16:17.280 |
They were interested in seeing numbers for something. 00:16:26.920 |
We're going to be shopping our health insurance around next year, blah, blah, blah. 00:16:33.440 |
Then of those 300, in the first year after the open case appointment, 60 of them would 00:16:42.920 |
In the second year, between months 12 and 24 after first meeting of them, 30 of them 00:16:48.840 |
In the third year, between months 24 and 36 after originally meeting me, 10 of them would 00:16:56.400 |
So as you build the business, you put the people in up front. 00:17:00.040 |
You talk to them about their needs, et cetera. 00:17:01.680 |
Out of 1,000 introductions, you wind up with 100 clients over a three-year period of time. 00:17:11.600 |
It was consistent and proven that those numbers would work. 00:17:18.040 |
Of course, I didn't know who was going to be the big case, who was going to be the little 00:17:22.760 |
case, where was it going to come from, but it was consistent and proven that if I did 00:17:27.000 |
the up front activity, I could get the back end results. 00:17:39.160 |
To this day, it's probably one of the most valuable lessons that I learned from my work 00:17:42.760 |
as a financial advisor because it trained me and it changed me. 00:17:59.280 |
I knew that I wasn't the most experienced person. 00:18:02.480 |
I had all these personal shortcomings and it was hard, but I learned that if I put in 00:18:10.960 |
the work up front and just worked it through the process, worked it through the system, 00:18:16.920 |
on the back end, I could get the business out. 00:18:20.480 |
What I loved about that was it put me in control. 00:18:28.480 |
I got to the place where I said, "I see how the world works." 00:18:38.080 |
The benefits and the rewards do not come to the person who sits and waits for them to 00:18:45.080 |
The benefits and the rewards come to the person who goes out and gets them. 00:18:51.080 |
The guy who sits on his front porch with his rifle ready rarely has a deer pass by. 00:18:55.920 |
It's the guy who goes out and looks for the deer that usually finds them. 00:19:01.840 |
I could make up more metaphors and analogies, but I hope you get the point that it's not 00:19:12.840 |
To this day, my experiences of starting my business that way have given me the confidence 00:19:19.800 |
that no matter the business, no matter the industry, I could walk into it and I could 00:19:27.440 |
figure out a way to go and find the customers. 00:19:31.800 |
Wouldn't promise to be easy, wouldn't necessarily promise to be simple, but it's doable. 00:19:40.320 |
Not every business works well in that business model that I described to you. 00:19:47.520 |
But you'd be surprised how that focus on what can I do, what bushes can I go out and shake 00:19:54.600 |
to see what birds will fly up, you'd be surprised how that changes your approach. 00:20:04.520 |
When I was in that place, I used to read every sales book and every sales trainer that I 00:20:09.280 |
I came across the story of Joe Girard, who bills himself appropriately as the Guinness 00:20:15.760 |
Book of World Records holder of the world's greatest salesman. 00:20:20.640 |
He was the final recipient of that award before they retired the category. 00:20:24.640 |
Joe Girard got his start selling cars, Chevrolet dealership, I think in Detroit, Michigan. 00:20:35.960 |
He went into a Chevrolet dealership and he begged for a job. 00:20:41.080 |
The general manager of the Chevrolet dealership would not give him a job. 00:20:47.560 |
Can you please just let me work here if I promise not to take any walk-ins off of the 00:20:56.560 |
Joe Girard started his work, he started his job as a car salesperson, selling cars in 00:21:04.200 |
the white pages, yellow pages, white pages, calling people in the phone book to see if 00:21:11.520 |
He had a very fortuitous event that his first night working, he was getting ready to leave 00:21:18.520 |
Nobody wanted a car and all the people that he was calling out of the yellow pages. 00:21:22.320 |
As he walked out the door, somebody was walking in and he had promised not to take any cars 00:21:26.360 |
on the showroom floor, but he's looking all around and there's nobody to serve the customer. 00:21:30.440 |
He goes over and serves the customer and sells the guy a car. 00:21:35.680 |
He started by going and figuring out and saying, "I can at least cold call to sell cars." 00:21:43.280 |
Cold calling is not the most efficient form of marketing, neither in the car business 00:21:48.800 |
nor in the financial services business, but it's at least doing something. 00:21:57.360 |
Since I've learned that lesson and deeply appreciated the impact in my own life, I look 00:22:04.760 |
around and I often find myself scratching my head to understand why other people haven't 00:22:13.600 |
I want to talk to you for just a moment about you. 00:22:18.160 |
Are you doing the upfront hard work necessary in order to build success in your career, 00:22:27.280 |
in your job or in your field of area of focus? 00:22:31.920 |
Are you picking up the phone and making phone calls? 00:22:42.400 |
Are you doing the things you know you need to do with a high frequency and a high intensity? 00:22:58.940 |
If you want opportunity, you've got to get out and go find it. 00:23:04.640 |
Opportunity comes knocking sometimes, but if it comes knocking, it's usually the person 00:23:09.720 |
who's working really hard who's going to recognize it. 00:23:15.760 |
If you don't see any opportunity, it's time to go out and start looking for it. 00:23:20.720 |
In your business, in your job, there are tremendous opportunities available to you. 00:23:28.220 |
But if you sit at home and do nothing, your phone doesn't ring, your email inbox doesn't 00:23:38.000 |
Exposure creates opportunity and you have the opportunity to start that process. 00:23:44.960 |
Figure out what diligent action would look like for you in your situation. 00:23:50.320 |
If you're looking for a job, don't just wait and see what comes along. 00:24:00.120 |
Simplest thing to do, call people and tell them, "I'm looking for a job." 00:24:07.480 |
I don't understand why more people don't do this, but if you lose a job or if you need 00:24:12.340 |
a job, probably the very first thing you should do is pull out your phone, set aside a day 00:24:18.500 |
and systematically call every single person in your phone address book and say, "I'm 00:24:28.080 |
Do you have any recommendations or do you know anybody who's in that field of work?" 00:24:33.820 |
You should do the same thing with your Facebook contacts, with your Twitter contacts, with 00:24:39.560 |
You should make phone calls to those people and start the ball rolling because if you 00:24:43.320 |
can get a thousand people working for you, spreading your good name all around the town 00:24:48.920 |
that you live in, you're going to have a much easier time getting a job than if you sit 00:24:56.560 |
That's the power of the financial services business. 00:24:59.200 |
Once you have established yourself as a useful, valuable, honest provider of service, you'll 00:25:10.080 |
have more business than you know what to do with. 00:25:14.960 |
You got to put the time and effort in up front. 00:25:19.080 |
In your business, you can't sit back and wait for people to find you. 00:25:26.120 |
In your job, you can't sit back and wait for people to find you. 00:25:30.040 |
In your website, you can't sit back and wait for people to find you. 00:25:37.560 |
In marketing your podcast, you can't sit back and wait for people to find you. 00:25:42.960 |
You've got to get out and introduce them to yourself. 00:25:52.760 |
And it's your job to get out and make sure that the right people know you, know what 00:26:04.400 |
Don't sit back and wait for the business to show up. 00:26:07.400 |
Pick up the phone, pick up the keyboard, get out and go find it. 00:26:13.640 |
This show is part of the Radical Life Media network of podcasts and resources. 00:26:23.360 |
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