back to indexRPF0264-Dan_Macklin_Interview
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Today on Radical Personal Finance, we're going to kick off another sponsor. 00:00:08.160 |
On today's show, we're going to hear an extensive interview with Dan Macklin, one of the co-founders 00:00:15.360 |
SoFi is a unique new company that's trying to modernize the world of lending and they 00:00:41.320 |
Welcome to the Radical Personal Finance podcast. 00:00:46.040 |
Today, I'm going to work to help you save some money. 00:00:55.120 |
And SoFi, I think, might be a way for some of you to do that. 00:01:00.760 |
Might be useful to those of you with student loans, might be useful to those of you with 00:01:03.480 |
personal loans and maybe even to some of you who are taking out mortgages. 00:01:13.640 |
I first heard of SoFi, I was about to call it social finance, I think that's where the 00:01:20.840 |
I pay attention a little bit to the world of online finance and started seeing this 00:01:26.240 |
name SoFi crop up and the way that these things are usually launched as far as the world of 00:01:33.480 |
online media and online financial blogging and things like that is it'll launch in the 00:01:37.440 |
form of a review and usually that review leads to an advertisement or to an affiliate relationship, 00:01:43.040 |
And so I started reading them and I started checking out the reviews and checking out 00:01:45.440 |
the story and I was favorably impressed with a lot of the things that I saw. 00:01:49.840 |
And then a couple of months ago and I was up in Charlotte for FinCon 2015, I was able 00:01:55.120 |
to connect with the guys there, meet them there face to face, talk with them and we 00:01:59.720 |
struck up a deal where I decided that they would make a good fit for supportive radical 00:02:04.920 |
If you're not familiar with SoFi, SoFi is a really interesting story. 00:02:09.400 |
I'm not going to spoil it here in the intro because you're going to hear the entire story 00:02:13.200 |
right now in the interview that I'm about to play for you. 00:02:17.040 |
But SoFi might be a really good fit for some of you to be able to refinance your student 00:02:23.160 |
loans and gain the ability to cut your costs. 00:02:28.160 |
And as those of you who have seen the Building a Framework for Wealth presentation, which 00:02:33.280 |
by the way, I often refer to these five points, ten words. 00:02:36.000 |
I haven't talked a lot about that on the show. 00:02:37.760 |
You can see it on the website or if you want the comprehensive overview, it's the presentation 00:02:44.920 |
So if you're a patron of the show, one of your benefits is you get access to that presentation 00:02:48.120 |
where I lay out the five-part framework for wealth. 00:02:53.320 |
Anytime you can decrease expenses, that's always a good move, period. 00:02:58.600 |
And so especially when it comes to things like debt refinance, that can be really useful. 00:03:02.040 |
If you can decrease your expenses, that can be a good move. 00:03:05.720 |
So if you can cut interest rates, it's going to help you financially. 00:03:09.280 |
So sit back, relax, enjoy this interview with Dan Macklin, one of the co-founders of SoFi. 00:03:14.120 |
I think you're really going to enjoy it and it should provide some useful insight and 00:03:17.920 |
I'll be back at the end to answer a couple of additional questions. 00:03:26.800 |
So we're here today to introduce SoFi as a brand new sponsor of Radical Personal Finance 00:03:32.360 |
and I'm excited about talking with you because you guys are making quite the press. 00:03:35.400 |
You've got quite the story and I think this will be a fun discussion. 00:03:40.000 |
I'd like you to start by sharing a little bit of your personal story as it relates to 00:03:46.040 |
Walk us through your personal career journey and how that eventually led to your being 00:03:49.360 |
involved with the founding of SoFi as a company. 00:03:53.800 |
So as you may be able to detect from my accent, I'm not from around these parts. 00:04:05.320 |
And I worked for a big international bank, Standard Chartered Bank in the UK, Singapore 00:04:15.200 |
And then I thought I'd like to get the US experience and do what effectively is a one-year 00:04:22.560 |
There's a course at Stanford that do full-time one-year MBAs for people with slightly more 00:04:28.880 |
gray hair than the younger people doing the regular MBA. 00:04:33.700 |
So I fitted into the gray hair category, did that. 00:04:36.880 |
This is back in 2010 with the intention of having a nice year in California and then 00:04:46.000 |
But really fell in love with the place, Silicon Valley and the country at large and the opportunities 00:04:52.260 |
that existed here and tried to come up with an excuse to stay. 00:04:56.560 |
By this time, I have a wife and two kids and we thought this is a nice place to bring up 00:05:02.480 |
And fortunately, I got into a group with some of my classmates, including Mike Cagney, 00:05:11.600 |
And four of us, we came together and had some ideas for how we thought personal finance 00:05:19.800 |
And we had some ideas and then we thought, OK, why don't we make this into a company? 00:05:23.240 |
So I resigned from my old bank back in April of 2011. 00:05:27.760 |
We graduated in late May, I think it was, on the Saturday and we started the company 00:05:34.620 |
So that was just a shade over four years ago and then it's been a fun ride since then. 00:05:39.400 |
So this is the quintessential Silicon Valley entrepreneur story. 00:05:45.960 |
What was the market opportunity that you saw at that time that you guys wanted to exploit? 00:05:53.880 |
I think at a very high level, we saw the financial services industry and all of us had come from 00:06:03.200 |
We saw an industry that hadn't really changed, we didn't think, that much given the new technology 00:06:10.160 |
We were in a place surrounded by very cool companies doing very cool things. 00:06:14.920 |
And if you just think about what Apple and iTunes have done to music and Amazon has done 00:06:20.480 |
to retail, the world of print media has been turned on its head. 00:06:25.080 |
All of these industries have been turned upside down and disrupted, whatever the word is you 00:06:30.240 |
But finance was still being done generally in much the same way. 00:06:34.520 |
Lots of intermediaries, lots of-- or a lack of transparency. 00:06:39.400 |
And at the end of it, you have people investing and not necessarily earning a great return 00:06:44.360 |
or depositing money and not earning a great return. 00:06:47.040 |
And then banks lending that money at a much higher rate. 00:06:50.500 |
So we thought, why couldn't you put the users and the people that need the money closer 00:06:56.840 |
And this was in the infancy of the peer-to-peer world. 00:07:02.960 |
But at a more ground-level view, we were at a place, one of the best schools in the country, 00:07:09.720 |
depending on which ranking table you care to believe in. 00:07:12.420 |
And we saw that people were borrowing huge amounts of money to go to school. 00:07:19.260 |
These were people that had great jobs prior to going to business school and the chances 00:07:23.420 |
are would have great jobs after leaving business school. 00:07:30.300 |
So as we dug into it, because student lending was not an area that any of us had any expertise 00:07:34.700 |
in prior to SoFi, but as we dug in, we realized that student loans and student lending in 00:07:39.940 |
general was a huge industry, if you can call it that, over a trillion dollars second only 00:07:49.340 |
And even despite this huge size of it, there were very few options for people to borrow. 00:07:55.940 |
Everyone was borrowing at the same rate, generally very bad levels of service. 00:08:04.620 |
And that's why we started SoFi and why our first product was in the student lending area. 00:08:16.180 |
So at the time, I'm sure some of your listeners are familiar with Prosper and Lending Club 00:08:21.140 |
and these companies have gone on to grow very quickly in recent years. 00:08:25.260 |
But back then in 2010, they were still at their infancy. 00:08:28.260 |
But there was this beginning of a peer-to-peer movement. 00:08:31.380 |
So our first fund, our pilot fund, if you like, we had 40 people, alumni from Stanford 00:08:44.260 |
And we then lent that money out to about 100 students at Stanford. 00:08:53.080 |
Since then, we've moved, we've evolved a bit. 00:08:55.140 |
We take in institutional money as well as individuals, really just to allow us to scale, 00:09:02.460 |
But back then, it was a little bit more of a pure peer-to-peer model. 00:09:07.180 |
So now, do you still allow individual investors to send money or has the peer-to-peer aspect 00:09:18.020 |
So now, it's limited to accredited investors. 00:09:24.980 |
But for accredited investors, they can invest in the loans that we're making. 00:09:34.260 |
It is, I'd be honest, the bulk of the money is coming from institutions. 00:09:41.020 |
It's a mixture of money coming from big banks and pension funds and small banks and hedge 00:09:46.380 |
funds, not-for-profits, as well as individuals. 00:09:51.220 |
So the actual loan products, now who are you targeting currently in 2015? 00:09:56.660 |
So now, in 2015, we've expanded from just being a student loan company to offering mortgages 00:10:09.820 |
We are adding about close to 10,000 customers, members, every month now. 00:10:15.300 |
And that's split across three primary products-- student loan refinancing, mortgages, including 00:10:22.260 |
new purchase and refinancing, and personal loans. 00:10:25.840 |
So across those three products, we're bringing close to 10,000 people every month who are 00:10:30.900 |
enjoying significant savings and getting great service. 00:10:35.100 |
Still those student loans are the biggest percentage of your business? 00:10:38.300 |
What's the makeup of the loans that you're writing in terms of different channels? 00:10:42.020 |
So at the beginning of the year, it was almost 100% student lending. 00:10:53.460 |
In September, about 60% of our loan volume, which was close to $500 million just in the 00:10:59.580 |
month of September, about 60% was student loan refinancing in its various forms. 00:11:05.780 |
40% was mortgages and personal loans combined. 00:11:11.460 |
So by the end of the year, we think student lending will be dipping below 50%. 00:11:17.240 |
One of the challenges is there seems to be various places that you can get money. 00:11:22.500 |
What in your mind or in your business plan documents, what's the competitive differentiator? 00:11:28.580 |
What makes you different from other lending institutions? 00:11:35.500 |
I think at the heart of lending money, you have to have great rates. 00:11:39.700 |
So you can have the best service in the world and the slickest website, but ultimately, 00:11:49.060 |
And if we talk about student loan refinancing, our customers are coming to us paying about 00:11:57.100 |
And they're bringing those rates down to 3%, 4%, or 5%. 00:12:01.340 |
They're refinancing around $75,000, which means they're saving around $14,000 on average. 00:12:07.620 |
Many are saving $20,000 or $30,000 or even more. 00:12:12.140 |
So that's probably the primary reason why somebody is coming to us, because of those 00:12:19.940 |
You have to have an easy and intuitive experience, application experience, to allow people to 00:12:28.700 |
Even if you dangle a carat of $20,000 of savings, they still have to get there. 00:12:34.980 |
So we've put a lot of work into making our online application as quick and simple as 00:12:42.180 |
So you don't have to speak to a soul if you don't want to. 00:12:46.020 |
You can take photos of your ID and upload that. 00:12:48.780 |
You don't have to fax or Xerox or physically mail us anything. 00:12:54.240 |
But alongside that technology exists real human beings sitting here in California, actually 00:13:01.300 |
We think happy people make for happy customers. 00:13:08.380 |
So we have people at the end of the phone who can help you through if you have any questions. 00:13:13.580 |
So it's that mixture of technology but also real people on the end of the phone. 00:13:19.940 |
Why are you willing and able to lend money at 3 to 5% if the market rate is 7 to 8%? 00:13:27.660 |
Well the truth is the market rate isn't 7 to 8%. 00:13:30.340 |
I guess it depends what you call market rate. 00:13:32.460 |
The existing rate they're paying is 7 to 8% because that was pretty much the only option 00:13:39.300 |
But the market rate for this individual now is the rate that we're charging them, the 00:13:45.020 |
Because these people have graduated, they have a job, they have an income, they have 00:13:54.200 |
So that is why we are able to charge them a lower rate. 00:13:59.060 |
So then where's the profit incentive for the investor? 00:14:03.140 |
If the maximum rate, I don't know what the maximum rates are that you're charging, is 00:14:06.540 |
3 to 5%, why would I, if I were an accredited investor, why would I be interested in investing 00:14:11.260 |
through SoFi when there's not so much profit there at that 3 to 5% rate? 00:14:17.820 |
So sure, the rates are lower than they could be. 00:14:22.340 |
But the truth is the credit quality of our customer base is extremely strong. 00:14:29.340 |
So now I think we've just gone above 60,000 customers and of those customers only 5 of 00:14:39.620 |
And of those 5, 4 of them unfortunately passed away and we have a provision in our loan agreement 00:14:45.540 |
that says if you pass away we'll wipe the debt. 00:14:49.660 |
So if you exclude those people there's only really one person who's willfully defaulted 00:14:56.100 |
So it's a very strong book credit wise, financially speaking, of customers. 00:15:03.820 |
And therefore that, obviously we have to do a good job and continue to underwrite and 00:15:11.500 |
And let's hope the economy – we're doing well. 00:15:16.660 |
The number of people that have defaulted is extremely low. 00:15:19.640 |
So even though the rates they're paying are relatively low, investors can still get a 00:15:24.720 |
return given those very low levels of default. 00:15:30.940 |
Is it based on which school and you're a Stanford graduate and you've got an MBA so therefore 00:15:36.340 |
in theory you have better job prospects than Joe Sixpack who just got a basic degree at 00:15:42.860 |
the local community college or is it based on something different? 00:15:46.740 |
How do you actually maintain those high levels of repayment? 00:15:50.620 |
It's based on many different factors but the most important one is what we call free 00:15:58.420 |
And what that boils down to is do you have enough money at the end of the month to pay 00:16:07.500 |
So that is driven by a combination of your salary or different forms of income that you 00:16:13.020 |
have and then some sense for your general cost of living. 00:16:16.940 |
If you have different mortgage payments or whatever you have that have to go out, then 00:16:27.100 |
We do look at your credit history to see that you've been paying your bills on time and 00:16:32.980 |
you haven't been bankrupt in the last couple of years for example. 00:16:36.380 |
But the actual score itself is an extremely low determinant in working out whether we 00:16:43.860 |
And then we do look at your school but more importantly really is your occupation. 00:16:48.260 |
So if you're in an industry that has very low levels of unemployment then that counts 00:16:53.780 |
Nurses for example, there's a shortage of nurses in many cities in the US. 00:16:59.620 |
So if you're a nurse and you live in whatever city you do, then it's very difficult for 00:17:06.580 |
You have to be really bad at your job to be unemployed. 00:17:11.980 |
Obviously some industries fare better than others and all of those things combined allow 00:17:18.700 |
us to make the decision as to whether we can approve you. 00:17:22.420 |
But we do approve more than 50% of the people that apply to us. 00:17:26.260 |
So it's a high bar but it's not unobtainable. 00:17:32.020 |
Who are your major competitors in this space? 00:17:35.220 |
So this is a great question and I always struggle on how to answer it because we were the first 00:17:40.380 |
company to refinance federal and private loans together. 00:17:44.980 |
So before we were doing it, there was no one doing it. 00:17:47.900 |
So in that sense, there wasn't any competition. 00:17:50.900 |
And since then, there have been some other companies coming in having similar business 00:17:56.180 |
models and there are earlier stages but they're still doing something similar. 00:18:00.860 |
Obviously in mortgages, there's a lot more competition. 00:18:02.900 |
It's a very crowded market and personal lending as well. 00:18:09.560 |
But I still believe and the answer I give to this question is that our biggest competition 00:18:16.260 |
I don't mean that to be glib but I say it because there are millions of people out there 00:18:21.620 |
with debt of one form or another who could save money and could save money by coming 00:18:29.420 |
And it isn't that they're necessarily being competed for or we're not competing with lots 00:18:35.500 |
We just need to do a better job to make them aware. 00:18:39.100 |
So there are other players in the industry but more than anything, student loan refinancing, 00:18:43.980 |
there's 40 million plus people with student debt. 00:18:47.900 |
I don't know how many million of them could refinance but it is millions of them and we 00:18:56.620 |
That's an elegant answer to respond to an interview question. 00:19:01.300 |
Well, let me tell you a story about a weakness that's a strength. 00:19:08.180 |
On the mortgage market, do you offer – so clearly, the rates that we're talking about 00:19:19.020 |
What is your drive or your competitive differentiation from the perspective of mortgages? 00:19:27.660 |
We started the mortgage product because our member base was telling us that they needed 00:19:33.800 |
So these were lots of people that had recently come out of graduate school, undergraduate 00:19:38.740 |
school, trending in their late 20s, early 30s, looking to buy their first home. 00:19:46.500 |
And they were creditworthy people because that's who SoFi customers are but the reason 00:19:51.300 |
they hadn't been able to buy their first home was because they couldn't find a down 00:20:00.500 |
And if they can get away with less than 20%, they'd be stuck with huge mortgage insurance, 00:20:07.620 |
So we looked at it and we didn't think that that needed to be the case. 00:20:11.100 |
So we came up with a mortgage where you only have to put 10% down. 00:20:17.780 |
And importantly, there's no mortgage insurance on top of that. 00:20:22.140 |
So what we've allowed is many people that have otherwise been priced out of the market 00:20:27.700 |
who otherwise would have to wait three or four years to save up that down payment, they've 00:20:34.020 |
been able to come in and take a mortgage and buy a home sooner than they otherwise would. 00:20:39.260 |
So that's one of the big differentiators that we have versus the competition. 00:20:44.340 |
So it sounds like you're competing more based upon product design and appealing to a certain 00:20:48.220 |
set of borrowers versus necessarily a real advantage in interest rates or a real advantage 00:20:58.660 |
Although, I'm sure your process is much more elegant coming from Silicon Valley rather 00:21:04.620 |
But it sounds like you're primarily just focusing on a different segment. 00:21:10.780 |
I'm sure your mortgage rates are simply competitive. 00:21:15.500 |
So what I mentioned was for a certain demographic of people, but you hit it on the nail there, 00:21:25.420 |
Many people at SoFi had been through the mortgage experience ourselves with other lenders. 00:21:29.740 |
And I don't think any of us were willing to tell our friends about it because it was very 00:21:35.340 |
And what we're trying to do at SoFi is shorten that and make it easier. 00:21:39.900 |
And a real example of that is you can take out your phone now. 00:21:42.780 |
You can apply for a SoFi mortgage in 90 seconds and be approved with a customized rate for 00:21:49.900 |
And you can dial up using your finger on your phone the amount of down payment and see how 00:21:56.700 |
Obviously, as the down payment goes up, the rate can go down. 00:22:00.660 |
But that kind of instantaneous decisioning is just not provided elsewhere. 00:22:05.860 |
People have to apply and wait in many cases weeks for a bank to come back and say you've 00:22:14.420 |
The number of days that people are in the process is very important to us. 00:22:18.500 |
And that's, again, another big differentiator. 00:22:21.500 |
And on the pricing, obviously, we have to be extremely competitive. 00:22:25.580 |
But we're particularly competitive for the people that have only 10% to put down because 00:22:34.340 |
But also on the refinancing side, if you have a decent amount of equity in your home already, 00:22:41.060 |
I have a so-fi mortgage, so I can speak from the heart on this one. 00:22:45.700 |
Now, it's definitely the mortgage industry in many ways does seem to be-- it seems to 00:22:51.220 |
be slow to have accepted and brought in innovation. 00:22:55.560 |
When you think back and look at the background of it, me going through the process a few 00:23:01.900 |
And the challenge is when you're working with an individual, how do you assure that you're 00:23:08.060 |
I still see-- I know some companies are offering competitive illustrations, but I still see 00:23:13.220 |
the value of somebody bringing more transparency to the market so people can be confident that 00:23:21.700 |
It's a challenging market, so I'm glad to see you bringing some competition there. 00:23:25.620 |
I'm interested, Dan, in what you've learned as far as your entrepreneurial story over 00:23:34.460 |
What's been the growth rate as far as employees and what's been the experience like in five 00:23:44.980 |
It's the first startup I've been involved with. 00:23:46.860 |
My previous company had 80,000 people, so a very different type of company. 00:23:52.660 |
And obviously, there are challenges that come with that. 00:23:55.060 |
There's a lot of uncertainty at the beginning. 00:23:57.820 |
When you start, you don't really know where your customers are going to come from. 00:24:01.620 |
You don't know where the funding is going to come from. 00:24:03.780 |
You're not quite sure if the business model is good enough and works. 00:24:09.740 |
So that's a challenge, but that's what you get when you start a new company. 00:24:15.060 |
And we've been fortunate enough to grow pretty quickly. 00:24:19.940 |
So in terms of people, we're now up to over 400 people. 00:24:24.140 |
I think we'll be at 500 by the end of the year and probably by the end of next year, 00:24:31.060 |
And I think the loan growth that we've experienced so far gives you an idea of the growth. 00:24:36.820 |
So if you just indulge me for a second, it took us, I think, three years to lend our 00:24:42.820 |
So we got to a billion dollars after three years. 00:24:45.540 |
And then each subsequent billion dollars has taken a much quicker amount of time to get 00:24:58.180 |
And we're just about to hit five billion, which will be that last billion will be in 00:25:05.620 |
Most of that growth has come during this calendar year, 2015. 00:25:10.300 |
And I think that's the really fun thing about building a business. 00:25:13.300 |
It's tough at the beginning, but you get to some level, some level of scale. 00:25:17.820 |
And then I wouldn't say it just happens because it doesn't just happen, but you got the infrastructure 00:25:23.180 |
set up and you can just do a lot more and help a lot more people. 00:25:27.740 |
Would I be correct in guessing that your equity stake in SoFi would be the largest 00:25:35.700 |
value asset on your personal balance sheet at this point? 00:25:42.660 |
So feel free to be circumspect about numbers. 00:25:45.100 |
And I know you're in a difficult situation running a company. 00:25:48.100 |
I'm not asking for any particulars, but I would like you to comment on this theme. 00:25:53.060 |
On radical personal finance, I talk a lot about entrepreneurship as simply being flat 00:25:57.700 |
out the best potential investment for any person who's interested in building wealth. 00:26:03.820 |
And you come from the finance background, the banking background, depending on what 00:26:08.620 |
aspect of the finance world you're in, you're accustomed at some level looking for good 00:26:14.220 |
You chose to get an MBA at Stanford, which has a unique educational program there, has 00:26:22.140 |
a unique culture with being there in Silicon Valley, and you've chosen to live in a unique 00:26:29.140 |
And it seems like it's in the process of working out well for you. 00:26:32.820 |
From a risk-reward standpoint, it would seem like your risk, your personal risk – and 00:26:36.700 |
I don't know how much money you put in, and again, feel free to say or not to say, 00:26:42.780 |
You were investing a lot of energy and hard work in an idea, and your personal return 00:26:46.620 |
at this point seems like it's on track to be pretty substantial. 00:26:50.140 |
Talk about the process of wealth creation through entrepreneurship and what you've 00:26:59.380 |
We're just starting here, so we're doing well, but we have a long way to go. 00:27:02.980 |
So I don't want anybody to think that we've done it and we've succeeded because we're 00:27:11.620 |
There's a lot more people out there that need our help. 00:27:15.460 |
But coming back to your question, it was a very tough decision because I was being sponsored 00:27:20.940 |
by my old company and I had a job to go back to. 00:27:24.460 |
I was living a nice expatriate life in Asia with my home paid for, my kids schooling, 00:27:34.420 |
So to give that up for what was essentially just an idea, a PowerPoint deck, was a really 00:27:41.820 |
And as soon as I tell this story to lots of people, but that resignation email was the 00:27:47.460 |
most expensive email I sent because as soon as I resigned from my previous employer, I 00:27:51.860 |
had to pay them back for the education that they were paying for. 00:27:54.780 |
And I was giving up all kinds of equity and bonuses and stuff that I was no longer eligible 00:28:06.940 |
So looking back on it, in some ways I'm surprised that I made it because the chances of a new 00:28:22.820 |
So I'm looking back, I'm pleased I made the decision, but I wouldn't necessarily say it 00:28:27.660 |
was obviously the right decision for anybody at that time. 00:28:33.660 |
But it was the right thing for me and I'm very happy with that decision. 00:28:37.020 |
- Did you and your initial founding partners, did you guys fund the enterprise yourself 00:28:45.180 |
or did you, as far as in the initial stages, or did you work to bring in investors from 00:28:52.060 |
- We did work to bring in investors fairly quickly. 00:28:55.900 |
So there were a few months where we weren't really being paid anything, but we weren't 00:29:08.620 |
We had the advantage of coming out of Stanford where we incubated the company effectively 00:29:14.340 |
that we got to interact with lots of potential investors. 00:29:17.400 |
So fairly quickly after we graduated, we raised a round of financing. 00:29:21.460 |
It took a few months, but it wasn't a lifetime. 00:29:29.220 |
Even though we weren't paying ourselves salaries that we would otherwise be earning, we weren't 00:29:35.540 |
- Could you have started SoFi or a similar type of company if you hadn't been involved 00:29:41.940 |
in the Stanford program or if you hadn't been in Silicon Valley? 00:29:51.240 |
It wasn't that the only people that could start a student loan refinancing business had 00:30:04.700 |
I wouldn't have come up with an idea for a US company and been able to move here and 00:30:10.380 |
And I think the university environment, certainly Stanford Business School, fosters that collaboration 00:30:19.020 |
And we had a year really to work on something. 00:30:21.180 |
I think that's tough if you're doing a nine to five job and you have demands on your time 00:30:25.580 |
through your family or whatever else you have in your life. 00:30:29.540 |
It's really tough then to get a few people to sit together and create a business. 00:30:34.340 |
And I think business school gives you that opportunity. 00:30:36.840 |
So it's not the only place it could have happened. 00:30:39.140 |
But for me, it wouldn't have happened unless I'd gone there. 00:30:42.020 |
I wouldn't have met my co-founders for one thing. 00:30:44.780 |
So that's, Stanford was instrumental in SoFi taking off. 00:30:49.820 |
- What was the most valuable aspect of the MBA? 00:30:54.580 |
- I think it really is, for me, it was coming to a place and learning about a completely 00:31:06.620 |
So I'd been more of a corporate nine to five kind of job, not nine to five hours, but salary, 00:31:15.500 |
Whereas you come to Silicon Valley and San Francisco and everywhere around here, and 00:31:20.860 |
almost everybody's involved in a new company. 00:31:22.900 |
So I think it just spreads that can-do attitude. 00:31:26.020 |
We used to have people coming into classes, talking about their experience and how they'd 00:31:33.660 |
But there was definitely an element of me thinking, well, if they can do it, why can't 00:31:38.940 |
And there's an infrastructure to raise money. 00:31:45.340 |
People don't look at you as a brand new company that isn't making money and say, well, that's 00:31:53.500 |
So I think just being in that environment was hugely beneficial for me. 00:32:00.780 |
Do you consider moving out of Silicon Valley or taking your company out of Silicon Valley? 00:32:05.700 |
So we have offices, SoFi has offices now in five or six cities around the US. 00:32:11.980 |
So we only have about a quarter of our employees now actually in Silicon Valley or in San Francisco. 00:32:21.460 |
Everybody else is in different places around the US. 00:32:24.660 |
So the heart of the company is still here, but we're spreading our tentacles around the 00:32:39.340 |
There are great employees in many places around the US and we don't necessarily just need 00:32:46.420 |
From an operations perspective, there are advantages in having different operations 00:32:52.100 |
units in different places in case of catastrophe or power outages or something. 00:32:58.740 |
You don't want to have all your eggs in one basket. 00:33:01.780 |
We have our legal team out in DC where they're closer to some of the regulatory stuff that's 00:33:09.340 |
So we have engineers in Montana, which is slightly less competitive than hiring engineers 00:33:20.980 |
So there are lots of reasons why we're in different cities around the US. 00:33:25.780 |
Do you think being involved as a founder, and I know I'm asking you personal questions, 00:33:31.620 |
feel free again to evade the question if you need to. 00:33:36.900 |
The journey of the entrepreneur, the journey of the last five years, have you enjoyed the 00:33:51.300 |
What are you finding being involved kind of at the tip of the tiger, whatever the appropriate 00:33:56.900 |
metaphor is, with just a massively growing company? 00:34:01.740 |
What's been the real joy and what's been the real challenges as a founding member? 00:34:08.420 |
I've been extremely fortunate that I think we came up with an idea that was at exactly 00:34:14.820 |
We were in the right place at the right time. 00:34:18.420 |
There's a lot of hard work and sweat and everything else, but there is an element of 00:34:25.820 |
We formed the company at a time that we were probably two years, two, three years out of 00:34:34.980 |
So people had started to invest again, but there still wasn't that much going on. 00:34:39.740 |
Banks were still relatively reticent to get back into lending, and they continue to be 00:34:46.260 |
So we've had this four-year period where I don't think you could have picked a better 00:34:54.600 |
So that's been in our favor, but obviously there's a lot of hard work that goes along 00:35:00.100 |
So I'm extremely pleased with the decision we made. 00:35:06.420 |
As long as you're trending upwards, eventually that's the main thing. 00:35:09.820 |
But within that, that kind of disguises lots of daily ups and downs. 00:35:16.240 |
I tell this to people who are considering it. 00:35:18.180 |
It's not for everybody because if you don't like uncertainty, then you shouldn't join 00:35:26.140 |
You shouldn't start a new company because it's uncertain. 00:35:30.540 |
And some people thrive on that and some people don't. 00:35:32.860 |
And it's tough to know until you do it, but you have to go with your gut instinct, I think. 00:35:40.180 |
I feel sometimes when talking about entrepreneurship, I've got my own tiny little startup and I'm 00:35:47.140 |
not trying to duplicate any kind of the scale of a technology company the way that you guys 00:35:52.100 |
But I generally discourage people from doing what I'm doing. 00:35:54.500 |
And one of the reasons that I discourage people is, number one, it's so difficult that if 00:35:59.100 |
you don't really want it or you don't really have a clear vision, you're not going to follow 00:36:06.180 |
And I basically assume that the ones who should follow my advice to walk away and not do what 00:36:11.460 |
I'm doing or not follow entrepreneurship, they'll get discouraged. 00:36:15.100 |
And the ones who have the tenacity to follow through will just simply ignore the advice. 00:36:20.620 |
And it seems even in what you're saying, I hear the same thing. 00:36:23.540 |
And I hear it as a constant theme with entrepreneurs. 00:36:25.580 |
It seems like most entrepreneurs discourage other people from doing what they're doing, 00:36:29.900 |
knowing that the ones who probably should do what they're doing will just simply ignore 00:36:39.900 |
So unless you really, really want to do it, it's probably not the thing for you because 00:36:46.900 |
And unless you have a real passion for it, then it's going to be tough. 00:36:52.260 |
But just going back to your question, Joshua, I think one of the things I'm really enjoying 00:36:57.100 |
now is we're getting to the scale and my role at the company now, I'm getting to meet face 00:37:03.620 |
We go around the country and host events and just get to interact. 00:37:11.780 |
We just want to get to know them better and have a chance to say thank you. 00:37:16.340 |
And it's really powerful once you meet people and see how you're changing their lives. 00:37:21.380 |
We have the benefit of dealing with financial products that have a huge role in people's 00:37:26.820 |
If you can refinance their student debt and save them $20,000, that's big. 00:37:33.500 |
Just last week, I was at a dinner and there was a couple there who didn't feel like they 00:37:40.180 |
could start a family because they didn't feel like they had their personal finances in order. 00:37:44.260 |
They refinanced with SoFi, saved lots of money, got their finances in order, and now they're 00:37:48.540 |
going through the adoption process because they believe that they've got things under 00:37:55.420 |
And I think when you meet people like that and you hear stories like that, it's great. 00:37:59.980 |
It's moving because you're now changing people's lives in a very meaningful way. 00:38:04.060 |
So that was always the intention and it takes a while to get there. 00:38:07.740 |
But now we're doing that each and every day and that means a lot to us. 00:38:15.380 |
Number one, I'm interested in your perspective from an insider's view, coming from an outsider 00:38:22.220 |
from the UK, from Asia, coming in and then trying to understand and deal within the US 00:38:32.340 |
Some are regulated at the national level, some at the local level. 00:38:36.780 |
What's your overall perspective on the US financial regulatory framework? 00:38:42.180 |
What's been your experience working within it? 00:38:43.980 |
Okay, so first of all, disclaimer, I'm no expert on this. 00:38:47.020 |
We have very well qualified and well paid legal experts in the SoFi team that handle 00:38:54.900 |
But what I would say is the – I mean, there has to be regulation. 00:39:00.100 |
There has to be regulation in finance because it's such an important industry and you 00:39:04.420 |
can't have people just investing in anything and losing all their money because the economy 00:39:12.260 |
I think sometimes that regulation can get in the way of innovation. 00:39:23.080 |
So we have licenses in each state in which we lend and we have to obtain those licenses 00:39:27.840 |
for every lending product that we wish to offer. 00:39:31.820 |
And mortgages, for example, is a tougher license to get in some of the states. 00:39:39.380 |
And while we understand that, it's frustrating when you have people that want to use your 00:39:44.060 |
product but they happen to live in the wrong state and can't use your product. 00:39:49.220 |
So we work very closely with the regulators to make sure that we're obviously fully compliant. 00:39:55.500 |
But just that, those differences across states, it makes it a little bit wonky in your offering 00:40:01.780 |
because you can't offer the same things to all people on your website. 00:40:06.060 |
Do you find the regulatory environment to be tilted at all in favor of the big dogs, 00:40:11.700 |
the large financial institutions that are already covering the market? 00:40:21.020 |
I think if you look at the number of new companies that have started in the finance area, particularly 00:40:25.980 |
in the last five years, SoFi included, it's really heating up now. 00:40:34.060 |
And in general, we have very supportive and great relationships with the regulators. 00:40:43.300 |
I think there's a lot of thirst for innovation and new ideas and competition, which I think 00:40:55.060 |
Go through, and in a moment after the interview, I'll go through the Radical Personal Finance, 00:41:01.380 |
SoFi relationship in detail, all the terms of the offers that we'll be making. 00:41:05.340 |
But talk through who would you like to see research SoFi to see if SoFi can help them 00:41:11.140 |
save money and who would you want to steer away as far as we're going to guess that if 00:41:15.620 |
you're in this situation, we probably wouldn't be able to serve you the best. 00:41:19.660 |
So in general, it's creditworthy people, which is a fairly vague statement. 00:41:25.860 |
But if you have, looking at student loans, if you have student loan debt and you're paying 00:41:30.260 |
north of 5% on it, then there's a very real chance that we can save you money by refinancing 00:41:36.540 |
Mortgages, if you're looking to buy a home for the first time, particularly if you don't 00:41:41.340 |
have 20% down payment, we offer great rates and offer the ability for that 10% down payment 00:41:48.780 |
And then personal loans, we haven't spoken too much about that. 00:41:51.220 |
But if you have any kind of credit card debt that's north of 10%, then our personal loan 00:41:59.900 |
There's no reason to be paying 15% interest on a credit card if you can pay 7% through 00:42:06.900 |
So creditworthy people, people who are employed, people that have good credit histories, you 00:42:15.100 |
And there are no commitments for any of our products. 00:42:17.500 |
There's no origination fees or funny fees lurking in the background. 00:42:23.260 |
And when you apply, you're not committing yourself to anything. 00:42:30.020 |
But many, many thousands of people are applying every day. 00:42:34.460 |
And we've funded now over close to $5 billion in most of that this year. 00:42:41.460 |
But I'm always eager to make sure that there are more people out there that get a good 00:42:48.220 |
Where do you want people if they want to connect with you personally? 00:42:52.780 |
Where would you like people to connect with you? 00:42:54.460 |
We do have a company blog and I write on that. 00:43:01.860 |
I'm a newbie at Twitter but I'm making decent progress. 00:43:11.140 |
If you would like to try out SoFi, I have a tracking link. 00:43:14.020 |
And the way that you can use my tracking link so that I get credit for your actions is to 00:43:29.500 |
The benefit of using that link is if you use that referral code, which automatically works 00:43:35.060 |
if you go through that link, you will save $200 on the refinance of your student loans 00:43:41.260 |
and $100 on the refinance of any personal loans. 00:43:44.540 |
So if you execute a personal loan with them, they'll give you $100 in your account and 00:43:50.660 |
Then I also receive a commission if you use that tracking link, which I would say thank 00:43:55.260 |
That's very useful and helpful to me and to the show. 00:43:57.860 |
So you can find that link at RadicalPersonalFinance.com/SoFi. 00:44:00.420 |
I'm not going to belabor with details here, although of course if you have additional 00:44:06.140 |
The one thing I want to mention to you is those of you who are familiar with some of 00:44:09.940 |
the other sponsors of the show know that we have a sponsor named Jay Fleischman. 00:44:14.620 |
Jay is a student loan attorney, and I have recommended that if you have student loans 00:44:21.100 |
Just because SoFi is on here doesn't mean that I've changed that recommendation. 00:44:24.860 |
I sincerely recommend that you meet with Jay. 00:44:27.020 |
I was on the phone with somebody earlier today and I told him, "You need to call Jay Fleischman. 00:44:38.900 |
The point is that refinancing student loans can be a very good thing to do. 00:44:43.660 |
However, there are some reasons why you shouldn't, and how are you going to know whether you 00:44:53.340 |
Call Jay, and then if the best thing for you to do is just to refinance your student loans 00:44:56.940 |
and you can do that and cut back your interest rates and improve your terms, then Jay will 00:45:00.900 |
be the one to tell you that and he will recommend that. 00:45:02.720 |
He is a fan of SoFi and he will recommend that you do that if that is right for you. 00:45:07.660 |
So your best method of procedure here is call Jay or better – sorry, not call. 00:45:17.380 |
That will take you through to Jay Fleischman who is a sponsor of the show. 00:45:20.740 |
And then after reviewing your situation with Jay, then check into refinancing your student 00:45:25.380 |
loans with SoFi or again if you have personal debt or perhaps some of you might be able 00:45:31.980 |
And if you'd like to do that, go to radicalpersonalfinance.com/sofi. 00:45:35.700 |
That's all I wanted to cover for today's show. 00:45:40.220 |
Sorry if my timing in these intros and outros is a little bit off, feeling a little bit 00:45:43.820 |
under the weather today, but I wanted to make sure to get the show out for you. 00:45:46.940 |
I thank each and every one of you who listens. 00:45:49.260 |
If you are listening to this in the current week, it is Thanksgiving week in the United 00:45:56.260 |
So here on Thanksgiving week, happy Thanksgiving. 00:45:57.980 |
I'll be releasing a number of shows for you and then we'll have a little break 00:46:00.740 |
at the end of the week for Thanksgiving as we wind into the holiday season. 00:46:10.900 |
But I'm even more excited about 2016 than I am about 2015. 00:46:18.020 |
I hope that it has gotten increasingly better and more useful for you. 00:46:23.700 |
Special thanks to those of you who support the show on Patreon. 00:46:26.940 |
That is the system where if you want to support the show directly, you can do so by patronizing 00:46:33.860 |
Or if you want to skip the advertiser route or if you just find value in the content and 00:46:37.420 |
you'd like to tell me that, then send me some money on Patreon. 00:46:40.580 |
The way you do that is go to RadicalPersonalFinance.com/patron. 00:46:44.980 |
RadicalPersonalFinance.com/patron can be as little as a buck a month, as much as a 00:46:52.600 |
One of the benefits that you may enjoy is there is a presentation there. 00:46:58.360 |
At any level of support, even at a buck a month, you will gain access to that presentation. 00:47:02.980 |
And that will lay out for you the framework for wealth, which is basically in some ways 00:47:07.400 |
is the broad outline of the book that I'm working on and this broad outline of everything 00:47:13.620 |
And so you can see that's one of the benefits of becoming a patron. 00:47:15.980 |
Go to RadicalPersonalFinance.com/patron and you will find all of those details. 00:47:20.860 |
Until tomorrow, thank you all so much for being here. 00:47:54.300 |
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