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I love helping you answer all the toughest questions about life, money, and so much 00:00:08.040 |
more, but sometimes it's helpful to talk to other people in your situation, which 00:00:12.860 |
actually gets harder as you build your wealth. 00:00:14.920 |
So I want to introduce you to today's sponsor, Longangle. 00:00:18.200 |
Longangle is a community of high net worth individuals with backgrounds in 00:00:22.220 |
everything from technology, finance, medicine, to real estate, law, 00:00:29.480 |
I've loved being a part of the community, and I've even had one of the founders, 00:00:33.040 |
Tad Fallows, join me on All The Hacks in episode 87 to talk about alternative 00:00:37.920 |
Now, the majority of Longangle members are first generation wealth, young, highly 00:00:42.660 |
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from each other in a confidential, unbiased setting. 00:00:49.600 |
On top of that, members also get access to some unique private market investment 00:00:55.200 |
Like I said, I'm a member and I've gotten so much value from the community 00:00:59.120 |
because you're getting advice and feedback from people in a similar 00:01:02.320 |
situation to you on everything from your investment portfolio, to your 00:01:06.280 |
children's education, to finding a concierge doctor. 00:01:09.240 |
So many of these conversations aren't happening anywhere else online. 00:01:13.160 |
So if you have more than 2.2 million in investable assets, which is their 00:01:17.440 |
minimum for membership, I encourage you to check out Longangle and it's totally 00:01:26.400 |
And if you choose to apply, be sure to let them know you heard about it here. 00:01:34.640 |
Hello, and welcome to another episode of All The Hacks, a show about upgrading 00:01:43.480 |
If you're new here, I'm your host, Chris Hutchins. 00:01:45.800 |
And usually on the show, I'm sitting down with the world's best experts to 00:01:49.440 |
learn the strategies, tactics, and frameworks they use to improve and 00:01:54.640 |
That means optimizing travel, think flights, hotels, points, and miles, your 00:01:59.280 |
money, think savings, investing, getting deals, as well as life and work, think 00:02:04.160 |
happiness, leadership, relationships, negotiation, and so much more. 00:02:08.320 |
And in my last episode, I talked with Adam Levin about cybersecurity, identity 00:02:15.640 |
Well, that episode sent me down a serious rabbit hole of research about everything 00:02:20.560 |
I can be doing to protect myself and my family online, so I thought it'd be 00:02:24.880 |
helpful to share everything I learned so you know what you might want to do 00:02:29.000 |
We're going to cover protecting everything from your devices, your 00:02:32.160 |
identity, to your online accounts, your credit, and trying to remove all your 00:02:38.240 |
An incredible amount of time went into this episode, so I'd really love to know 00:02:42.320 |
if it's valuable to you, and if so, it would mean the world to me if you shared 00:02:46.000 |
it with your friends, your family, maybe your parents, and anyone else you think 00:02:51.200 |
Thank you so much in advance for doing that, and let's get started with 00:02:56.600 |
So simple, quick thing is making sure that you have encryption turned on on 00:03:08.160 |
If it's Windows, you can go into device encryption and enable that. 00:03:12.280 |
The reason I think this is so important is if someone has access to your 00:03:15.720 |
computer, you're able to get access to what's on your hard drive if it's not 00:03:20.840 |
You might think, "Oh, they can't log into Windows, they can't log into your 00:03:23.640 |
computer," but if they have your physical hard drive, get your information. 00:03:28.200 |
Also, I just got an email from a listener named Randy who suggested if you want to 00:03:31.840 |
create a secure FileVault on your computer for sensitive documents, check out 00:03:35.280 |
VeriCrypt, but you can also use disk images on Mac to create a secure disk as 00:03:40.080 |
He also suggested that if you're looking to store stuff in the cloud, despite that 00:03:43.640 |
they're supposed to be secure, you might want to go a little bit further. 00:03:46.720 |
He suggested checking out Cryptomator or BoxCryptor as two ways that you can store 00:03:54.400 |
Now, on your phone, I would recommend setting up a PIN or a password to unlock 00:03:58.320 |
the device, and I would set your phone to automatically erase after a certain number 00:04:04.000 |
You can also set an option in iOS to not connect to USB devices while the phone's 00:04:08.800 |
locked, and you can also turn off what notifications show up when your phone's 00:04:13.160 |
Another thing that I want to talk about is your data when you're on your device. 00:04:17.560 |
So I've got a question actually about VPNs and browsing online and when it's safe 00:04:23.600 |
So there's really two things that I recommend here. 00:04:26.520 |
So one is the DNS servers that you use, which is when you type into Google.com, a 00:04:32.520 |
DNS server will translate that to where you're actually trying to go. 00:04:36.240 |
And by default, your computer's probably using the DNS server from your ISP, your 00:04:41.040 |
Comcast, your Verizon, whoever's providing your internet service. 00:04:44.480 |
I don't love the idea of letting those services see where all my traffic's going 00:04:49.680 |
because they're notorious for selling that anonymized data. 00:04:54.840 |
And so I recommend CloudFlare is my preferred DNS. 00:04:58.560 |
If you search CloudFlare 1.1.1.1, you can go figure it out and set it up. 00:05:03.480 |
They have an iOS app that lets you set that up also. 00:05:10.320 |
So most traffic nowadays is all happening over HTTPS, which means it's secure and 00:05:16.200 |
encrypted. So if you're in a coffee shop and you log into your bank, I don't think 00:05:19.320 |
you need to worry about someone else there or the cafe owner or their ISP getting 00:05:25.800 |
your banking credentials and logging into your account. 00:05:28.880 |
However, they will know what sites you browse. 00:05:31.720 |
So if you're concerned with privacy and you don't want whoever's operating the 00:05:36.400 |
cafe or your ISP knowing where you're going on the Internet, what sites you're 00:05:40.560 |
visiting, they won't be able to see your logins, they won't be able to see what 00:05:43.120 |
you're doing on the sites, but they will see what you're accessing. 00:05:45.880 |
If that's important to you, you can absolutely use a VPN when you're not at home. 00:05:50.840 |
But I will say I don't think you need to worry about the VPN for the purpose of 00:05:57.000 |
I would say when traveling internationally, there's two other reasons to use a VPN. 00:06:01.480 |
One, there are a lot of countries whose data collection and privacy rules are not 00:06:07.720 |
And by the way, the US is not at the top either. 00:06:10.120 |
So if you were in China, if you were in other states where you're worried about 00:06:14.360 |
that, you can use a VPN to encrypt everything you're doing. 00:06:16.840 |
You can also use a VPN to connect back to whatever country you're from and maybe be 00:06:22.600 |
able to access things like Netflix when you're online in another country. 00:06:26.320 |
I've heard a lot of good recommendations from others using Cloudflare has a service 00:06:31.000 |
called Warp, which helps protect all of your traffic. 00:06:33.920 |
It doesn't let you do the specify a new location. 00:06:37.000 |
I've had a lot of people recommend ExpressVPN for that service as well. 00:06:40.800 |
And then finally, in your browser, if you want to prevent ads from being able to 00:06:45.000 |
see who you are, you can use extensions like uBlock Origin and other ad blockers 00:06:50.160 |
If you're on an iPhone and you pay for iCloud Plus, Safari has, I think it's 00:06:56.440 |
called Private Relay, which will also provide some protection browsing online. 00:07:00.640 |
And I think they add the same thing to the mail app. 00:07:08.960 |
Hopefully from the earlier episode and plenty of other episodes, you're all using 00:07:14.120 |
My personal favorite is 1Password, allthehacks.com/1password. 00:07:18.240 |
If you haven't checked it out, I will call out that 1Password is a cloud hosted 00:07:23.520 |
That means your credentials, while stored and encrypted with 1Password on their 00:07:27.760 |
servers, they don't actually have access to your logins because they don't have 00:07:31.080 |
your master password, but they are stored in the cloud. 00:07:34.360 |
So there are other options if you want to self-host your own password manager files 00:07:39.160 |
For me, I think the convenience is worth using something in the cloud, but totally 00:07:44.600 |
understand why you might want to hold them locally. 00:07:46.720 |
So I use 1Password to go into all of my logins out there, and I want to really 00:07:53.560 |
make sure that I have a different password for every single site. 00:07:57.360 |
But there are a few other things I think you can do beyond just that. 00:08:03.240 |
So when someone's trying to, let's say, hack into your Gmail or hack into your 00:08:10.200 |
bank account, most likely the email address they're going to try to use is the 00:08:14.920 |
email address that is found all over the internet for you, your most common email 00:08:19.040 |
But you can go create a secondary email, either on a per login basis or just one 00:08:28.360 |
So if your email address is John Doe at Gmail, you can say John Doe plus Twitter 00:08:35.200 |
at Gmail, and it'll always get rerouted to your Gmail, but the email address will 00:08:41.200 |
And someone who knows John Doe at Gmail might not know what you put in after the 00:08:45.440 |
plus sign, and Twitter will know that you have to have the plus sign because that's 00:08:50.560 |
Your email at Twitter wouldn't be John Doe at, it would be John Doe plus Twitter. 00:08:56.160 |
So there's a couple options there for how you can set that up for usernames. 00:09:00.400 |
I would also recommend not just using your name, maybe use something that's a 00:09:04.120 |
little different, and maybe even do something slightly different for each 00:09:10.280 |
This is all to help prevent people from taking your username or your email 00:09:19.400 |
So I definitely recommend changing your mother's maiden name. 00:09:23.040 |
It's too easy to find that kind of information online. 00:09:25.480 |
So you can just put any other phrase, word, combination of letters in there. 00:09:30.000 |
For a lot of services like banks or your cell phone provider, you can call up and 00:09:34.200 |
usually request that they add some increased security to your account. 00:09:39.080 |
And then last, if you have those security questions, that's like, "What street did 00:09:44.160 |
Or, "What's your paternal grandmother's first name?" 00:09:49.280 |
The answer does not have to be the true answer. 00:09:52.400 |
And if you use a password manager, you could store those security 00:09:57.640 |
There are a lot of options for where you can put them. 00:09:59.520 |
When it comes to two-factor authentication, given how easy it is for someone to 00:10:05.080 |
hijack your phone number, whether that's through SIM swapping or a good friend of 00:10:10.360 |
mine had this happen to him recently, someone was able to call AT&T and convince 00:10:22.400 |
But for a few days, he didn't realize that every time someone called his phone, it 00:10:26.640 |
got redirected to someone else, which meant they were able to go to sites online 00:10:31.520 |
and say, "Don't text me the code, but call me with the code." 00:10:34.360 |
And this other random person was able to get those calls rerouted to them. 00:10:38.520 |
So, if it's possible, I would recommend turning off SMS authentication everywhere 00:10:46.000 |
and using an authentication app, like a time-based one-time password, those six 00:10:51.400 |
digit codes that refresh, you can put them in the Google Authenticator app. 00:10:55.040 |
I'm going to get to other places to put them, but if you have to use SMS, I would 00:10:59.800 |
say it would be ideal if you used a number that's not your primary phone number. 00:11:03.560 |
So you could set up a free Google voice number. 00:11:06.000 |
If you have a Google voice number and you've been giving it out freely over the 00:11:09.680 |
past few years, you can always just change that Google voice number for free and move 00:11:13.760 |
your two-factor authentication codes where you have to have SMS to Google voice. 00:11:18.080 |
Obviously, if you can turn off SMS, even better. 00:11:22.640 |
I recently bought a YubiKey 5C NFC, which lets you use USB-C and NFC, so you can tap 00:11:28.960 |
the back of your phone and you don't have to actually plug it in. 00:11:33.640 |
I'm recently a very big fan of security keys because you have to physically have 00:11:38.480 |
the key with you, so you can have set up backups and have multiple keys in case you 00:11:42.880 |
lose them. Obviously, the downside is if you didn't bring your key and you need to 00:11:48.160 |
There are some backup codes that you can set up, but for the most part, you need 00:11:51.400 |
your key. So it might be too much for some people, but I really like that added 00:11:56.000 |
security. As for authenticator codes, you can put them in the authenticator app. 00:12:00.760 |
You can also put them in 1Password, which was something that I was doing, but 00:12:05.840 |
realized that by having my authenticator codes in 1Password, I was not necessarily 00:12:13.440 |
I wouldn't say it might not be perfect two-factor authentication to store your 00:12:17.520 |
authenticator codes in your 1Password because your Gmail password might also be 00:12:22.200 |
in there. However, if someone were to compromise your Gmail password or your 00:12:26.000 |
Facebook password, but not your 1Password login, then you would actually have some 00:12:31.680 |
protection because they would need both your Gmail password and your 1Password 00:12:36.840 |
And if you have 1Password secured with a security key, you're making 1Password 00:12:42.840 |
So you can have a little bit of protection putting your OTP codes into 1Password. 00:12:47.160 |
And I think the convenience of on mobile and web being able to copy and paste your 00:12:52.440 |
two-factor codes from 1Password directly in and autofill them is certainly a 00:12:56.800 |
convenience. But for people who really want true two-factor auth, you can use a 00:13:02.080 |
service like Google Authenticator or OTP Auth is another app and store those 00:13:06.400 |
locally. You can use the Authy app as well, which actually stores those codes in 00:13:10.560 |
the cloud so you can transfer them between devices, but they're in at least a 00:13:15.680 |
So I haven't experimented yet with Yubikey's ability to store one-time passwords 00:13:21.440 |
on your security key, which would be a different place to store them than OTP 00:13:25.480 |
Auth or the app. But it's something that I might play around with in the future. 00:13:30.040 |
And finally, once you have a security key set up, you're now eligible for Google's 00:13:34.080 |
advanced protection program, which is awesome. 00:13:36.760 |
So that just adds an increased layer of security to your Gmail account, which is 00:13:41.200 |
something that if this is important to you, I would definitely take a look at. 00:13:44.480 |
It does add a couple restrictions for authenticating third-party services to your 00:13:50.040 |
Gmail, to your Google Drive and that kind of stuff. 00:13:53.200 |
It disables app passwords, but it does add a lot more security. 00:13:56.640 |
So if that's important to you, then I would definitely check out Google Advanced 00:14:00.480 |
Protection. But you do need two security keys, a primary and a backup to be able to 00:14:04.760 |
turn that on. Finally, if you're going through all these Gmail settings, I do 00:14:07.960 |
recommend that you look at all the services that you've authed, and this is true on 00:14:11.720 |
Google, on Facebook, on Twitter, to go in and see, is there an app that I 00:14:15.920 |
authenticated to my Gmail five years ago that I gave all of these permissions to? 00:14:20.880 |
And so I would definitely go check out what you've authenticated to all of your 00:14:24.560 |
services and potentially delete a lot of them or even refresh them, because 00:14:29.400 |
sometimes you've set them up so long ago that there weren't as many options. 00:14:33.040 |
There might have just been auth Twitter or auth Google. 00:14:36.120 |
Now there might be more options like allow this thing to only read my Drive files, 00:14:44.240 |
I want to tell you all about the most amazing way to buy a second home, and I know 00:14:49.880 |
because we actually bought one for one eighth the cost. 00:14:55.320 |
I'm talking about Picasso, and I'm excited to partner with them for this episode. 00:15:00.400 |
Picasso buys amazing luxury homes in over 40 world-class destinations, creates an 00:15:05.760 |
LLC for each home, and you can buy as little as one eighth of the property. 00:15:11.440 |
Picasso also professionally manages the home, handling design, cleaning, 00:15:19.400 |
And the scheduling system makes it fair and equitable for 00:15:24.280 |
When we found Picasso, it felt like it was made just for us. 00:15:28.400 |
That same week we found the perfect place in Napa, we toured it, and 00:15:34.080 |
Since then, it's truly become our second home, and it's been so amazing. 00:15:40.640 |
Owners can sell at any time, set their own price, and tap into Picasso's 00:15:47.280 |
In fact, on average, Picasso listings resell in 12 days with a 12% annualized gain. 00:15:54.040 |
For a modern way to buy and own a second home, go to allthehacks.com/picaso, 00:16:00.200 |
where our listeners will get a free Picasso access account, which means you 00:16:04.520 |
can see new listings before they go on the website and get up to $10,000 00:16:17.840 |
I wish I could say that I'm eating a fully balanced diet every day, but the 00:16:25.320 |
So I love having an easy way to get my daily nutritional insurance, which is 00:16:29.960 |
why I kickstart my day with Athletic Greens, and I am excited to be 00:16:35.280 |
I started taking it because I wanted to see what all the hype was about, and I've 00:16:41.760 |
Every morning, I mix it up with some cold water, add a few ice cubes, it 00:16:45.920 |
tastes so good when it's cold, and I head to my office feeling focused and 00:16:49.960 |
energized for the day, which is a feeling I absolutely love. 00:16:53.520 |
I also love that it's made from 75 high-quality vitamins, minerals, and 00:16:57.920 |
superfoods, and contains less than one gram of sugar. 00:17:01.200 |
It also has no GMOs, nasty chemicals, or artificial anything. 00:17:05.360 |
To make giving it a try easy, Athletic Greens is going to give you a free 00:17:09.720 |
one-year supply of immune-supporting vitamin D and five free travel 00:17:16.360 |
All you have to do is visit allthehacks.com/athleticgreens. 00:17:21.280 |
Again, that's allthehacks.com/athleticgreens to take ownership over 00:17:26.800 |
your health and pick up the ultimate daily nutritional insurance. 00:17:32.560 |
I want to talk a little bit about financial stuff, your credit. 00:17:35.800 |
So I definitely recommend monitoring your credit. 00:17:41.200 |
I use Credit Karma, which is also free to get alerts. 00:17:44.560 |
Chase also has a free identity monitoring product called Chase Credit 00:17:50.440 |
Also, if you've ever been part of a security breach, the company that was 00:17:54.160 |
breached usually offers a free premium credit monitoring service for at least 00:17:57.920 |
one year, so that could be an option as well. 00:18:04.440 |
However, I do think it makes a lot of sense for people to freeze their credit. 00:18:08.000 |
So you can go into Experian, Equifax, and TransUnion and go freeze your credit. 00:18:12.680 |
And that means that anytime someone is trying to open up a new credit card, open 00:18:17.120 |
up a new loan for an automobile or a mortgage or anything, you have to unfreeze 00:18:23.400 |
So I definitely think freezing your credit makes sense. 00:18:25.880 |
Even I, who like opening up new cards and getting signup bonuses, it's not hard to 00:18:30.600 |
go in, temporarily lift that freeze, apply, and then refreeze those accounts. 00:18:35.200 |
Or if it's temporary, you set it to automatically reinstate the freeze. 00:18:39.120 |
I did look into credit fraud alerts, which you can set up for one year easily or a 00:18:44.080 |
longer period of time, I think if you're in the military or if you have been a 00:18:48.160 |
victim of identity theft, but if you're going to go ahead and freeze your credit, 00:18:51.520 |
everything I've read is that it's a little bit redundant because fraud alerts 00:18:55.480 |
will kind of tell the financial institutions to take a little bit of extra 00:19:01.240 |
But if your credit's frozen, then they won't open it up at all. 00:19:04.320 |
So I don't know if fraud alerts make sense if you're willing to freeze your 00:19:06.840 |
credit, but if for some reason you don't want to freeze your credit, I would 00:19:11.200 |
I actually, in the process of doing research here, was recommended to freeze 00:19:15.600 |
my credit on two new credit bureaus that I never even really knew existed. 00:19:22.840 |
The three that everyone should be having their stuff frozen on are 00:19:25.600 |
Experian, Equifax, and TransUnion, but I didn't know about those other two. 00:19:29.200 |
I'll put some links in the show notes for everything I'm talking about here. 00:19:32.600 |
So it's going to be a really detailed show notes, or if you go to 00:19:35.280 |
allthehacks.com/78, which is this episode, you'll get a link to everything 00:19:43.600 |
So I froze my credit on those two new credit bureaus because I didn't 00:19:49.400 |
One thing you can do when it comes to your credit is there's a website, 00:19:52.240 |
optoutprescreen.com, which lets you opt out of all of the mail you get with 00:19:59.960 |
And I was so tempted to do it because we get so many credit card offers at home, 00:20:04.920 |
but I would say one in a thousand of them is for an offer that is sometimes 00:20:12.040 |
So I remember one time, I think I got an Amex Platinum 150,000 point signup 00:20:16.600 |
bonus in the mail that you could only get if you got the letter in the mail. 00:20:20.160 |
So for me, I'm willing to deal with a bunch of junk mail about credit card 00:20:25.920 |
But if you'd rather just get rid of them, optoutprescreen.com is a good option. 00:20:29.840 |
And finally, I talked about reviewing all the services you've offed to 00:20:33.320 |
Google and Facebook and Twitter, but lately in the last few years, financial 00:20:37.880 |
institutions have been adopting something called open banking. 00:20:40.760 |
So if you've ever used Mint or a bunch of other products online to aggregate 00:20:46.360 |
your financial data, it used to be that you would go in and type in your Chase 00:20:50.440 |
login and password, and they would just go crawl the data from your Chase 00:20:56.880 |
Recently, a lot of the banks have adopted a similar authentication service 00:21:02.360 |
called open banking, where they redirect you to Chase's site, you log into your 00:21:06.480 |
Chase account and you approve sharing your information with Mint or like 00:21:13.240 |
So given that, I would encourage everyone to go look on Chase or Capital One or 00:21:18.720 |
any other banks that you have an account at, Wells Fargo, et cetera, and go look 00:21:23.800 |
in your settings to see who you're sharing your data with, because you might 00:21:27.640 |
be sharing your bank data with an app you downloaded to, you know, explore your 00:21:31.640 |
money, deleted the app, but forgot that you're still sharing your data with them. 00:21:35.840 |
So that's another one when it comes to your money and things to do there. 00:21:39.120 |
When it comes to just your general identity, I already mentioned making 00:21:42.640 |
sure you ask for increased security from a lot of your services like banks and 00:21:46.720 |
cell phones, but I would also go to have I been pawned pwnd.com and I'll link to 00:21:52.760 |
that in the show notes and just set up alerts. 00:21:54.880 |
This is a site that tracks all of the breaches from different companies who 00:22:01.040 |
have their databases breached online and expose, unfortunately, your email 00:22:06.880 |
address, your information, your logins, your passwords, your phone numbers. 00:22:10.720 |
This will show you on a one-time basis, all of the breaches you've been a part 00:22:14.840 |
of and what email addresses were leaked there. 00:22:19.520 |
Or if you use one password, they have a feature called Watchtower, which does 00:22:23.000 |
this for you already, and will highlight all the logins you have that have been 00:22:26.080 |
found in breaches, but you can also set up alerts on your email and your phone 00:22:31.280 |
So if they find your information in a new breach, they'll let you know. 00:22:35.360 |
I want to talk about personal data because this is where I spent an 00:22:39.360 |
incredibly large amount of time over the last few weeks. 00:22:42.840 |
So in the episode I did with Adam Levin, he talked about how there's all these 00:22:51.560 |
And if you go online and search for your name and, you know, maybe your street 00:22:57.320 |
number and street name in quotes, or search for your phone number in quotes, 00:23:01.960 |
or even search your name and the city you live in on Google or Bing or anywhere, 00:23:06.480 |
there are so many websites, hundreds I found that have my personal data of my 00:23:11.440 |
address and my phone number and all this stuff, family members. 00:23:14.320 |
And so I wanted to figure out what to do here. 00:23:22.240 |
And there's actually a really great list of all of the data brokers out there on 00:23:27.040 |
GitHub, and I'll link to that in the show notes. 00:23:29.120 |
And if you want, you can manually go through all of them and you can request 00:23:37.040 |
You just give them your email address and remove it. 00:23:39.040 |
Some of them you fill out a Google form and who knows how long it will take. 00:23:42.440 |
Some of them you have to upload your driver's license. 00:23:45.400 |
Some of them you have to send an email and, and some of them make it even harder 00:23:51.200 |
And you, maybe you have to send them a letter. 00:23:53.200 |
And so fortunately there are states that are adopting new laws. 00:23:56.960 |
And so in California, we have the CCPA, which makes companies and data brokers 00:24:02.720 |
need to comply with your requests to delete their data. 00:24:06.600 |
And so if you're in California, there are some sites that's like, is this a CCPA 00:24:11.320 |
request, which may take longer, but is possible online or is it not? 00:24:16.000 |
And then maybe you have to mail something in. 00:24:17.560 |
Also, when it comes to removing data, Google has this blog post I'll link to 00:24:21.720 |
about some new options for removing your data online and from search. 00:24:25.080 |
And then there's also these marketing sites, Axiom and LexisNexis, where 00:24:29.520 |
there's personal data there in like marketing databases, and you can 00:24:34.480 |
But I went through this process and I was like, God, I spent. 00:24:37.360 |
Dozens of hours trying to delete my information. 00:24:41.040 |
And I felt like I was just, it was cat and mouse and I would delete a bunch 00:24:45.520 |
and then I would look and there was still a few more. 00:24:47.560 |
And so I asked a handful of people I know, one of whom is actually the 00:24:51.520 |
person who shared a lot of the info in here, because he's very meticulous 00:24:56.200 |
with privacy and security and protecting himself. 00:24:59.720 |
I'm not going to name him, but thank you so much. 00:25:01.480 |
If you listen for helping me with this episode. 00:25:03.600 |
And, you know, he suggested I check out a service called delete me and I did. 00:25:08.440 |
And I was like, Oh, wow, here's a company that's just going to do all of this for 00:25:12.280 |
And so I actually first checked it out, signed up for it and looked and ran a 00:25:19.280 |
And even though I thought I had gotten through all the information online for 00:25:23.600 |
myself, they still found a handful of sites with my personal info. 00:25:28.040 |
So after that, I was like, wow, I spent easily 15, 20 hours deleting my own data. 00:25:33.600 |
And then I went through this process with them and they found yet more for around 00:25:38.800 |
I could have had someone do all this, save me dozens of hours. 00:25:41.960 |
And then they'll continually check on an ongoing basis to find more data because 00:25:46.520 |
it turns out that data just keeps popping up. 00:25:48.520 |
And actually I reached out to them and said, Hey, I really like your product. 00:25:53.560 |
So I got connected with their CEO and then I actually asked them if there was 00:25:57.880 |
And they offered a 20% discount and became a partner of the show. 00:26:03.680 |
I then use their product and then reached out to them. 00:26:06.400 |
So if you go to all the hacks.com/delete me, you get 20% off and so far I'm very 00:26:14.280 |
And if you have requests for things that they don't search for, they focus on 00:26:18.760 |
personal information on data brokers, but there are a couple other requests I'll 00:26:21.880 |
talk about that they have a service where you can ask one of their advisors to help 00:26:26.600 |
So if there's other stuff you find online, maybe it's related to real estate or 00:26:30.160 |
financial transactions or something, you can actually ask them to help and remove 00:26:34.720 |
So I'm actually going to bring on Rob from delete me for a minute right now, 00:26:40.680 |
because I had some questions that I just couldn't get the answer to. 00:26:44.000 |
And I thought it'd be great to have him on for a little bit to just talk a little 00:26:54.840 |
So as people listening know, I've gone through a lot of the process of trying to 00:26:58.920 |
really take what I learned in the last episode and put it into action. 00:27:02.520 |
And the one that really took way more time than I expected was trying to delete 00:27:08.680 |
And I had found your service and I thought, Hmm, do I want to try this myself? 00:27:13.520 |
I went through the process of trying it myself and then ultimately ended up using 00:27:17.200 |
you guys as well and found stuff that I didn't even find. 00:27:19.720 |
But I just want to start and understand this problem. 00:27:22.160 |
How is everybody getting all this data about people on the internet that we need 00:27:27.760 |
I mean, what's happened over the last decade or 15 years or so is that the data 00:27:33.520 |
that we've all been sharing in our daily activities when we're going online. 00:27:37.560 |
And last time I checked, we spent a lot more time online today than we did 10 00:27:42.480 |
That ultimately is feeding databases, which get traded in sort of a gray 00:27:47.320 |
aftermarket behind the scenes where data is bought and sold. 00:27:51.480 |
And ultimately a combination of that data and data that's scraped from the public 00:27:58.040 |
internet has created vast treasure troves of profiles about every American which 00:28:03.520 |
reside in hundreds of data brokers databases today and which they sell to 00:28:15.200 |
Or is it going to pop up next week, next month? 00:28:17.600 |
Because there's so many people with this data. 00:28:20.960 |
Under today's laws, which hopefully we'll get a chance to talk about, which are 00:28:25.200 |
changing and evolving rapidly because of this problem. 00:28:29.320 |
Under today's laws, there's no simple way to say, "Hey, remove me once and for all 00:28:36.560 |
There's simply a way to say, "Hey, you're publishing a link to my profile. 00:28:41.800 |
It contains information that I don't want exposed. 00:28:44.280 |
My family, my children, my home address, the net worth of my house, my cell phone 00:28:49.800 |
number for robocallers," all this kind of stuff. 00:28:54.320 |
I don't want that link shown to anybody, period, or resold." 00:28:58.520 |
And so the design of our service, and that's Delete Me and similar services 00:29:05.840 |
that you can find, have built into it an annual subscription where we relentlessly 00:29:10.440 |
go back and monitor and look to see if these data brokers get your information 00:29:20.680 |
On average, how many hours does each session save? 00:29:26.680 |
Over a year, our average customer will save 60 to 80 hours of their 00:29:34.600 |
So we think at $129, that's a pretty good deal. 00:29:37.480 |
What percentage of people after that first report have stuff pop up again in 00:29:44.080 |
Is that 90% of people that comes back or how frequent is that? 00:29:47.840 |
Yeah, so about 35% of our customers will see their personal information 00:29:57.560 |
repopulated in some shape or form at a data broker that we remove 00:30:08.920 |
Right now, we have a patchwork of state laws, more and more going 00:30:14.640 |
There's laws that have been passed recently in Colorado and Utah and 00:30:19.200 |
Vermont, and they continue to evolve mainly based on California, which was 00:30:23.560 |
mainly based on the European GDPR and all these laws. 00:30:27.320 |
I mean, I'm not a lawyer, I'm an entrepreneur, but they're all this sort 00:30:32.400 |
When I look at them, they have all these nuances, but they grant citizens 00:30:36.680 |
rights to access their data, correct their data if they're mistake being 00:30:41.120 |
made that they find and to redact or remove or delete their data 00:30:46.920 |
So the really good news here is that no matter where you live, it is almost 00:30:54.600 |
guaranteed that you're going to get more rights to wherever your data is located 00:31:02.200 |
And that's good for everybody, except for the companies that are doing 00:31:07.360 |
stuff with your data that you don't want them to do. 00:31:09.560 |
They might be less profitable and I'm okay with that, but is it as simple 00:31:14.080 |
as if I have a friend that lives in California, can I use their address 00:31:17.480 |
when I submit this form so that I can take advantage of some of those 00:31:20.520 |
protections or if I open up a PO box in California, is that enough? 00:31:25.680 |
You can't simply claim you're a resident, but we do like playing 00:31:32.120 |
We use threats under the CCPA for residents of other 00:31:38.520 |
And a lot of times companies are not mal-intentioned and 00:31:43.560 |
They want an easy process as well to make things efficient. 00:31:46.760 |
So if California sets a certain bar, their processes will often 00:31:53.160 |
That said, there are some frustrating data brokers out there that I would 00:31:58.240 |
call the true bad guys that really just don't give a damn. 00:32:01.560 |
How hard can it be for some sites to remove your data? 00:32:08.160 |
I mean, every one of these data brokers has different processes and some of 00:32:13.680 |
And I'd go so far as to say almost user-friendly, almost, but many of them 00:32:19.440 |
are not, and they are increasingly changing them, requiring more identity 00:32:24.440 |
verification, "Hey, give us your phone number. 00:32:27.040 |
Give us your email," to which we say, "Hey, screw you data broker. 00:32:31.000 |
We're going to use aliases so that you never get more of our customer's 00:32:36.560 |
Getting the crew together isn't as easy as it used to be. 00:32:42.080 |
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I think about this in the context of my children and I'm like, wait, there's 00:34:14.360 |
no information about them on the internet yet, right? 00:34:16.840 |
How soon should I be worried about this for them? 00:34:21.280 |
And I was just on another podcast with somebody talking about a new law in 00:34:26.160 |
California that they just passed in addition to the CCPA, which is designed 00:34:30.360 |
to protect children's data on social media in ways that it is currently not 00:34:35.560 |
protected. And the problem is it, this data starts leaking out about 00:34:42.480 |
We give them iPads, we give them access to watch streaming media. 00:34:46.040 |
When kids used to watch TV, TV had no idea there was a kid in the room. 00:34:49.760 |
Now they know and they know exactly what's being watched, when, for how long. 00:34:54.640 |
And they'll eventually connect the dots to exactly who that identity is. 00:35:00.320 |
And I was just talking about this concept, which I think is pretty scary. 00:35:04.000 |
And I'm a parent as well, of a digital profile being built up over many, many 00:35:09.960 |
years from when somebody is, say, 10 years old to when somebody's post 00:35:14.360 |
graduated from college and starting out in their work life and then getting 00:35:19.640 |
married and everything, if that digital trail can be correlated from that 00:35:24.400 |
child all the way through, and there's the amount of data that we think there 00:35:28.880 |
is in these profiles, whether it's Apple, Google, Amazon, who knows? 00:35:34.240 |
I think big tech might be able to predict things about your child that 00:35:40.120 |
And for them to have that level of information, I don't know what 00:35:45.000 |
Maybe it's innocent and they just want to sell you stuff and maybe they cross 00:35:48.520 |
lines, but it's pretty scary to me because I don't know as a parent, you 00:35:54.240 |
know, what the possibilities are if big tech ends up with more insight 00:36:02.680 |
Is it don't let your kids use an iPhone or a Gmail? 00:36:06.360 |
Cause that seems like it would not go over well for most families. 00:36:12.120 |
I think that, you know, modern life requires us to participate 00:36:17.240 |
So I think the best thing to do as a parent for children is some of the 00:36:22.760 |
basics I think you've talked about in some of your other podcasts, you know, 00:36:26.800 |
one is do not let them use the same email for all their different accounts. 00:36:33.600 |
Whether they have a streaming media account and then a Snapchat account or 00:36:38.280 |
an Instagram account, create a different profile with no linkage between a common 00:36:43.680 |
email or a common phone number so that the data about them can't be 00:36:51.560 |
And then I think, you know, the basic things that most parents are already 00:36:55.880 |
doing, limiting some, some screen time and teaching them about the do's and 00:37:02.760 |
don'ts of social media and actually teaching them about digital advertising 00:37:07.000 |
as well, Hey, when you're watching a streaming media, here's who's making 00:37:10.800 |
money and why the ads are being sold to you and this kind of thing. 00:37:13.960 |
So last thing you've been in this space a lot longer than me. 00:37:16.400 |
Is there other data out there that I should be trying to make sure it's 00:37:19.840 |
That's not my contact information or pictures of my house and floor plans 00:37:25.240 |
Everyone should be Googling themselves on a semi-regular basis and seeing what 00:37:30.080 |
those results look like, because you never know what data is out there and 00:37:36.480 |
Beyond that, there are a ton of hidden data sets about us that we should be 00:37:42.800 |
more aware of and we should constrain the use of that includes your credit card 00:37:48.400 |
company, selling all the data about your transactions. 00:37:51.400 |
That includes your telephone carrier and your ISP selling data about your 00:37:57.600 |
behaviors that they collect sort of secretly without telling you. 00:38:02.000 |
I think Verizon sent out a huge notice to all their customers. 00:38:06.040 |
I mean, it was amazing to read this because it was like, here's why we value 00:38:12.840 |
And then you read it and you're like, hold on, this whole five pages written 00:38:17.480 |
by the best lawyers in the world are all about how they're selling all of your 00:38:21.640 |
data from your cell phone and your ISP service to anyone they want. 00:38:26.440 |
So could I email Verizon and say, hey, please stop doing this? 00:38:29.200 |
Is that like an option for a lot of these companies that they don't tell you 00:38:34.560 |
It is. And again, if you're a resident of a state, not just California, but 00:38:39.840 |
there's five or 10 other states now that have specific privacy laws that you can 00:38:44.880 |
cite, it makes it easier for them to have to comply with some of your requests. 00:38:51.200 |
But all of this stuff requires some knowledge, some expertise, and that's the 00:38:56.040 |
kind of thing that we want to bring to our customers. 00:38:58.520 |
And even if you're not a customer, you can come visit us and ask us a question 00:39:02.600 |
and our privacy advisors will try to help out and rest assured, you know, it's 00:39:06.840 |
not just us, but we are trying to map out where these data sets are, how to go 00:39:12.880 |
constrain the resale of your data, even if you like the product, right? 00:39:16.720 |
Like I'm happy with my cell phone service from T-Mobile. 00:39:19.760 |
I don't want to stop being a customer of T-Mobile, but I want to understand what 00:39:24.480 |
my rights are to make sure they're not doing things with my data that I wouldn't 00:39:29.160 |
want. And I got to say, the first thing I found when I was doing my search on 00:39:33.040 |
myself is you guys have a site where it's like, if you don't want to pay us, 00:39:35.840 |
that's fine. Here's a list of how to remove yourself from all the data 00:39:40.520 |
After going through that process, I'm not sure it was worth my time. 00:39:43.400 |
And, you know, this episode was a follow up to the last one because there was so 00:39:49.120 |
Now I feel like I have a few more calls to make with Verizon and my ISP. 00:39:52.720 |
So now maybe I'm going to have to do a second follow up with everyone to share 00:39:58.000 |
But this has been great. Thank you so much for joining me. 00:40:01.480 |
OK, so hopefully that was really helpful to hear a little bit from Rob about 00:40:09.520 |
I want to talk about some other personal data that I found online that I was 00:40:12.760 |
surprised about and really spent some time thinking about what to do. 00:40:19.080 |
And whether you rent or buy, there was probably some website when you found your 00:40:23.360 |
home or your apartment that you looked at in order to decide you wanted it. 00:40:30.160 |
There are a bunch of sites online, apartments.com, where real estate 00:40:34.360 |
brokerage sites, MLS sites, apartment rental sites. 00:40:37.400 |
And they almost never take down the information about your property. 00:40:42.480 |
On top of that, it seems like every house has its own website. 00:40:45.840 |
And that website often doesn't get taken down. 00:40:48.280 |
And that website might not just have photos of the house. 00:40:52.280 |
They might have all of the disclosure packet. 00:40:54.480 |
They might have one of those Matterport 3D walkthroughs. 00:40:57.560 |
So aside from just personal data, if someone is able to get your address, 00:41:01.320 |
I figure it's probably not beneficial for someone to be able to click through 00:41:05.160 |
57 pictures of your house in every room or download your floor plans. 00:41:08.800 |
So I would recommend reaching out to two sources. 00:41:12.320 |
One, any of the sites that have this information, sites like Zillow and Redfin 00:41:16.160 |
or apartments.com, they all have an ability to opt out and request pictures 00:41:20.240 |
or be removed from the website, but also to the real estate agent 00:41:26.720 |
They can actually go into the MLS and remove all those photos, 00:41:29.840 |
which will push out to all of these sites and they'll update them. 00:41:33.480 |
They can also take down the pages on their own website. 00:41:36.440 |
And something else you can do is once any of these sites have been removed, 00:41:40.720 |
whether it's pictures or content, Google and Bing have a remove 00:41:44.920 |
outdated content tool that I mentioned when I was talking with Rob, 00:41:48.240 |
which will actually go in and remove the search results. 00:41:53.000 |
So Google's out there indexing the Internet, right? 00:41:55.080 |
They're not trying to store your information. 00:42:00.240 |
Google might not immediately know that that picture is gone. 00:42:03.640 |
So Google has this tool and Bing has one as well where you can say, hey, 00:42:08.560 |
But the actual website that has that picture is no longer there. 00:42:11.400 |
And in somewhere between minutes and hours, you can give them the URL 00:42:15.440 |
If Google says, oh, yeah, you're right, that picture is not there. 00:42:17.720 |
They'll remove it immediately from their search results. 00:42:20.000 |
So that happens over time, naturally over about a month or weeks. 00:42:25.920 |
you can use their remove outdated content tool, 00:42:29.920 |
And finally, when it comes to maps, you can actually reach out to Google, 00:42:33.520 |
Bing and Apple and ask them to blur your house on Street View. 00:42:37.600 |
I will point out that it is a irreversible decision. 00:42:40.800 |
So make sure that you really want to do this now and forever 00:42:44.080 |
if you make that request, but it is something you can do. 00:42:46.600 |
And then finally, when it comes to personal data, 00:42:48.640 |
if you've set up a trust for yourself or your family, know two things. 00:42:57.800 |
So it doesn't really protect anyone from finding out who you are, what you do. 00:43:04.640 |
So if you do want to buy your home and you want to buy it in a way 00:43:07.800 |
that no one will be able to trace it to you, you probably should be doing that 00:43:11.080 |
in an LLC and likely a two tiered LLC for true privacy. 00:43:16.840 |
you know, your car registration, your house deed, you know, 00:43:21.200 |
So that's something to do if you want the most privacy. 00:43:24.160 |
Most of those things don't show up on the Internet, 00:43:26.360 |
but they are records that someone could usually request or find 00:43:29.840 |
from different places, especially with your home. 00:43:31.960 |
But if you do just have a trust, you know, maybe consider not naming it 00:43:35.520 |
the John Doe Trust, maybe come up with a name that is a little bit different 00:43:44.080 |
There's just a couple other things I'll hit on before I wrap. 00:43:46.960 |
I was thinking about how all these data brokers get your information 00:43:49.400 |
and you're filling out your address online all the time. 00:43:51.600 |
And obviously, if you're trying to ship something to your house, 00:43:54.360 |
you might need to put your address there so you get it. 00:44:03.960 |
box, but one that has a real street address and can receive packages, 00:44:07.440 |
even packages, whether they're FedEx or DHL or something else. 00:44:10.320 |
There are a lot of virtual mailbox services online where you can get an address 00:44:13.800 |
in a city and send mail there and they'll scan it. 00:44:16.400 |
You can even send packages there and they'll reship them to you. 00:44:19.520 |
So depending on how much you want to complicate the process of receiving mail, 00:44:23.800 |
you could get one of these services and send your mail there 00:44:27.520 |
and not have to worry about it, or even just use it for websites 00:44:31.360 |
where you don't think you need to be giving out your home address, 00:44:37.440 |
in case for some reason there's something that's going to come. 00:44:39.800 |
When I did some quick research at the lowest price point online, 00:44:43.880 |
these virtual mailboxes where they scan your mail, 00:44:46.400 |
you can get them at like ten dollars a month. 00:44:48.880 |
You might have to pay for the scans, but you know, you can at least get the address 00:44:52.320 |
PO box at the post office in the Bay Area is about 20 bucks. 00:44:56.040 |
And then a lot of other postal services where you can receive packages and mail 00:44:59.920 |
were anywhere from 20 to 40 dollars a month because you can't receive packages 00:45:04.320 |
if you get a PO box at the post office, unless they're USPS packages. 00:45:07.600 |
When it comes to unsolicited mail, there's a website, DMA Choice, 00:45:11.200 |
which you can go in and submit yourself and say, 00:45:13.720 |
I don't want to receive unsolicited mail, please stop sending it to me. 00:45:16.800 |
They also let you put your email address on a stop spamming me list. 00:45:22.560 |
you can always call the catalog company and ask to remove you. 00:45:25.320 |
And then if you're not already on the do not call registry 00:45:28.520 |
and don't want more spam calls, that's an option. 00:45:31.320 |
Also, a lot of carriers have recently launched their own apps 00:45:34.680 |
that you can download to block and screen spam calls. 00:45:44.160 |
Hopefully the show notes will be helpful in organizing it 00:45:47.240 |
and figuring out what you want to do and taking action. 00:45:50.120 |
This was a scary but kind of fun process for me because now I feel a lot better. 00:45:55.480 |
You certainly don't need to take all of these actions, right? 00:45:57.960 |
You can decide which ones are the most important to you and focus on those. 00:46:01.680 |
But I wanted to make sure I kind of tried to gather everything I could 00:46:05.720 |
and put it in one place for all of you so that if this is important to you, 00:46:09.640 |
you know what to do and you know how to do it. 00:46:16.320 |
If you think other people need to know this, share this episode with them. 00:46:19.160 |
You can share it straight from the player app. 00:46:21.200 |
You can share a link to the website, whatever is easiest. 00:46:25.040 |
I would love as many people as possible to be able to protect themselves online 00:46:28.840 |
and fight back against these brokers, scammers, fishers and everyone out there.