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Why Relationship Management Matters

Chapters

0:0 Introduction
4:39 Why Nick pursued customer success
7:23 Learning from mistakes
11:13 Accountability matters
11:58 Things clients hate about sales pitches
13:10 Build trust versus pushing your product
17:31 3 best habits for successful communication
22:54 How to stay relevant to your customer
25:28 What kinds of emails do customers actually open?
28:45 Practical application